Cant remove webroot - Contact system adminstrator

  • 18 October 2016
  • 1 reply
  • 12690 views

I have an endpoint that is not functioning.  It will not speak to the portal but locked in central management mode.
 
I need to remove it to reinstall it but it will not allow me, saying I have to contact the admin, I am the admin :)
 
I cannot get the console to speak to the endpoint though. 
 
Is there an uninstaller?
 
Thanks.

1 reply

Userlevel 7
You will need to boot the device in question into Safe Mode in order to bypass the central management mode.
 
For instructions on starting in Safe Mode with Networking: 
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68
 
In some cases, uninstall options for SecureAnywhere may be missing from the Control Panel or Start menu. If you want to uninstall SecureAnywhere and are unable to do so because of these missing options, here are some steps you can try:
***Option 1: Ensure correct display settings***
1. Open the main interface.
2. Click Advanced Settings, then choose Install Settings.
3. Un-check the box next to Show a Start Menu shortcut.
4. Click Save All. After saving your settings, repeat steps 1 and 2, then re-check the box next to Show a Start Menu shortcut. Then click Save again.
5. Once you have re-checked the correct options, try uninstalling Webroot from the Control Panel > Add/Remove Programs option, or from Start > All Programs > Webroot SecureAnywhere > Tools > Uninstall Webroot.
 
 
***Option 2: If the method above does not work, you can run an uninstall command manually***
Choose the correct instructions for your operating system.
For Windows XP:
1. Click Start, then click Run.
2. Type the following into the Run box, exactly as it appears below.
"C:Program FilesWebrootWRSA.exe" -uninstall
Note: The path for Step 1 is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
Also, if you are using a 64-bit operating system, you may need to change the path to: "C:Program Files (x86)WebrootWRSA.exe" -uninstall
3. Click OK.
4. When prompted to uninstall, click Yes.

For Windows Vista and Windows 7:
1. Open the Start menu by clicking the Start icon.
2. Type the following into the Start Search bar, exactly as it appears below.
"C:Program FilesWebrootWRSA.exe" -uninstall
Note: The path for Step 1 is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
Also, if you are using a 64-bit operating system, you may need to change the path to: "C:Program Files (x86)WebrootWRSA.exe" -uninstall
3. Press the Enter key on your keyboard.
4. When prompted to uninstall, click Yes.
 
For Windows 8:
1. Move your cursor to the bottom right of the screen to open the Charm Bar menu.
2. Click Search, then type the following into the Start Search bar, exactly as it appears below.
"C:Program FilesWebrootWRSA.exe" -uninstall
Note: The path for Step 1 is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
Also, if you are using a 64-bit operating system, you may need to change the path to: "C:Program Files (x86)WebrootWRSA.exe" -uninstall
3. Press the Enter key on your keyboard.
4. When prompted to uninstall, click Yes.
 
For Windows 10:
1. In the Cortana search bar type the following, exactly as it appears below.
"C:Program FilesWebrootWRSA.exe" -uninstall
Note: The path for Step 1 is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly.
Also, if you are using a 64-bit operating system, you may need to change the path to: "C:Program Files (x86)WebrootWRSA.exe" -uninstall
2. Press the Enter key on your keyboard.
3. When prompted to uninstall, click Yes.
4. Follow the steps below for your Windows version:
a. Windows XP: Click Run, then enter the following text into the field exactly it appears below, and then press Enter:
%ALLUSERSPROFILE%Application Data
b. Windows Vista or Windows 7: Click in the Search box above the Start button, then enter the following text into the field exactly as it appears below, and then press Enter:
%PROGRAMDATA%
c. Windows 8: Move your cursor to the bottom right of the screen to open the Charm Bar menu. Click Search, enter the following text into the field exactly as it appears below, and then press Enter:
%PROGRAMDATA%
5. Locate the WRData folder. This folder may not be present; if it is not, you are finished. If it is present, right-click the WRData folder and select Rename. Change the name to WRData1.
6. Restart your computer and let it boot into Normal Mode. Webroot should be completely off the machine at this time.
 

This should resolve the issue you reported. If not, please send contact our Enterprise Support Team directly for assistance: 
Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA
 
 
Cheers!

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