Question

Chrome Extension causing logout issues?

  • 5 February 2021
  • 4 replies
  • 42 views
C
Rank

I just rolled out Webroot to a client, including the Chrome extension. Almost immediately after rolling it out, one user starts complaining of websites not keeping him signed in. They only thing that's changed is WR. Has anyone heard of this before? 

4 replies

TripleHelix
Rank
Userlevel 7
Badge +59

Hello @Chrishuff1 

 

Are you using the Business version or are you an MSP?

 

Thanks,

Daniel - Mask Up! Social Distance! Sanitize Hands! Stay Home! - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 10.
C
Rank

I am an MSP

TripleHelix
Rank
Userlevel 7
Badge +59

Okay I have seen others have this issue and they have to put Chrome under Allow in the Identity Shield.

 

 

Also it’s best to contact Business support!

 

All business protection products

Mon - Fri 7 AM to 5:30 PM (MDT)

Open a support ticket

Tel: 1-866-254-8400

 

Thanks,

Daniel - Mask Up! Social Distance! Sanitize Hands! Stay Home! - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 10.
TripleHelix
Rank
Userlevel 7
Badge +59

@Chrishuff1 here is some info:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/chrome-keeps-crashing-345156?postid=363632#post363632

 

@coscooper

 

Thanks,

 

Daniel - Mask Up! Social Distance! Sanitize Hands! Stay Home! - Windows 10 Pro x64 for Workstations 20H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 10.

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