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Question

Chrome Extension causing logout issues?

  • 5 February 2021
  • 4 replies
  • 75 views
C
Rank

I just rolled out Webroot to a client, including the Chrome extension. Almost immediately after rolling it out, one user starts complaining of websites not keeping him signed in. They only thing that's changed is WR. Has anyone heard of this before? 

4 replies

TripleHelix
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Userlevel 7
Badge +63

Hello @Chrishuff1 

 

Are you using the Business version or are you an MSP?

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
C
Rank

I am an MSP

TripleHelix
Rank
Userlevel 7
Badge +63

Okay I have seen others have this issue and they have to put Chrome under Allow in the Identity Shield.

 

 

Also it’s best to contact Business support!

 

All business protection products

Mon - Fri 7 AM to 5:30 PM (MDT)

Open a support ticket

Tel: 1-866-254-8400

 

Thanks,

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
TripleHelix
Rank
Userlevel 7
Badge +63

@Chrishuff1 here is some info:
https://community.webroot.com/webroot-secureanywhere-antivirus-12/chrome-keeps-crashing-345156?postid=363632#post363632

 

@coscooper

 

Thanks,

 

Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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