Working for an MSP and I am noticing an emerging issue with the identity shield causing Chrome to hang or launch with a blank screen. The circumstances are:
- Windows 10 2004
- January 2021 Windows 10 CU installed
- Webroot installed and up to date
- Nvidia graphics card (no specific model)
- Chrome installed and up to date
If all of these are fulfilled except for the January CU, the problem does not occur. It also does not seem to occur on machines without Nvidia graphics. I have seen 10 instances of this since yesterday, and was able to replicate the issue on brand new machines.
The workaround is to set the application protection for the chrome.exe to allow rather than protect.
Best answer by TripleHelixView original