Chrome keeps crashing

  • 29 September 2020
  • 55 replies

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55 replies

I had  the same issue where Chrome does not start until I disabled Webroot. I just finished a call with Webroot tech support and they informed me of this known issue which recently surfaced.
The instructions which resolved the issue:
Open Webroot.
Open Identity Protection by clicking on the Gears icon next to it.
Click on the Application Protection tab.
There should be an application list that includes a line with chrome.exe, if not click on Add Application.
Change the chrome.exe line from Protect to Allow and the issue is resolved.

Userlevel 7
Badge +63

Hello @Kalannar 


You can call Support during the week at 1-866-612-4227

Mon - Fri 7 AM to 5:30 PM (MDT)



I can’t submit a support ticket.  It asks for my password, which I provide but then does nothing.  It says it needs cookies for the site to work, when I hit ok, still nothing.

Userlevel 7
Badge +63

Hello @Kalannar and @msmith 


If your issues continue please Submit a Support Ticket as they will want to look into it.


Please have some patience as support is busy.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.



Chrome - spinning icon and nothing happens on Windows 10 Pro also.  I disabled Webroot and Defender and had success.  Reinstall Webroot and still able to launch Chrome but launch is slower than without Webroot.