Webroot Endpoint Protection 18.104.22.168
Citrix Receiver 3.4 Enterprise connecting to a XenApp 6.5 farm
Recently we've had a rash of complaints of users whose printers stop working in our XenApp 6.5 environment. We find that the printers are showing offline on the Citrix servers when this happens.
In order to stop this, we either have to disable 'Scan files when written or modified' as per CTX218745, or totally remove Webroot from the workstation (whether Windows 7 or 10). Obviously both of these are big security concerns!
One of our customers' onsite technicians says he called Webroot on this and was supposedly told that this was a known issue and would be resolved in a future release. Is this actually the case? If so, when will it be resolved?
Best answer by akim
We do not have an ETA yet, but I would recommend opening a support ticket as they may be able to resolve the issue sooner than waiting for the official release.