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Disable Webroot Agent

  • 1 March 2014
  • 3 replies
  • 68 views
P
Rank
  • PR
  • Fresh Face
  • 1 reply
Hi,
 
How to i disable webroot fo time being. We had customer saying their systems were slow after installing webroot, so we decided to disable agents for 2 days and monitor.
 
Please let me know the procedure..
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Best answer by RetiredTripleHelix 4 September 2014, 14:15

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3 replies

RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello PR and Welcome to the Webroot Community Forums!


 
It would be best to Submit a Support Ticket to find out what's causing your slow downs! Most slow downs are caused because of Unknown files on the PC's and are being Monitored so when you contact support they could whitelist your files for you then you will get your speed back but make sure you do from the affected PC's or Mac's.
 
Here is how you disable WSA if you need to but upon reboot you will have to do the second part again!
 
Advance settings!
 


 
Then Right Click on the Webroot Tray Icon by the Clock and
 


 
But again my first suggestion would be best!
 
HTH,
 
Daniel 😉
D
Rank
Hi Daniel,
 
I get to the point where I uncheck the box that reads "Allow SecureAnywhere to be shut down manually" and Save.
But when I right click the Tray Icon, I only get these options
 


 
There's no option to "Shut Down Protection"
 
Please Help!
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
Make sure this Box is checked and click save then it will show up the WSA Tray Icon context Menu.
 
Thanks,
 
Daniel ;)
 

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