I see a new version for Mac has been released since 8 days, a new version for Windows has been released since 17 days. However, all agents in my clients are stil the old version.
- Mac is 188.8.131.52
- Windows is 184.108.40.206
I know they said not everyone will receive the update at the same time, but one or two weeks should be enough?
Any problem with upgrading?
Yes, that is a different issue being looked into by engineering. I do not have an answer specifically as it’s occurring on our internal Macbooks as well. Mine is in same situation, so look to have answer soon.
When GA is established, the new devices will get the newest version as it is made available to the console download links on day one. This latest upgrade should be finalized by the end of this week.
@coscooper. Thanks for answering. The thing is that Webroot on my client’s Mac is showing a yellow exclamation mark, and indicating new version already. I assume that if the Webroot installation has detected a new version, it should be updated right away? Otherwise, it makes customers feel confused, and question us, who are Webroot license distributors.
I have the same problem, except two MacBook Pro models are not updating but another model did today. Weird and random? And frustrating to my users.
Same Mac problem here. 2 out of the 3 Macs I have have the orange exclamation mark and non-working Update Now button. Our clients have started asking us about it as well.
@coscooper , the Windows agents have been upgraded. But all my Mac clients are still using the old version with warnings. It is not because of the rolling out now, I believe. Any update from your engineers in the last 14 days, please?
So I downloaded wsamacsme.dmg from my.webrootanywhere.com. Run it. Nothing happens next, and the version is still 220.127.116.11.
Tried to terminate it, uninstalled, rebooted the Mac. Then run the installation again. This time it said installing the latest version. However, after installed successfully, it is still showing version 18.104.22.168.
Any other work around?
Are there any updates to this? I’ve been anxiously awaiting an update to fix this very annoying Full Disk Access problem, and now I can’t even upgrade the software because of the problems reported in this thread.
It’s best if to contact support for business and they will help you!
See here for more info: https://www.webroot.com/us/en/business/support/contact
And here: https://community.webroot.com/webroot-secureanywhere-for-macs-18/mac-version-9-1-2-121-feedback-343980