Question

How to disable/shutdown an Agent

  • 10 October 2022
  • 1 reply
  • 16 views

I have a user having issues and the only thing that changed was installing webroot.  I want to disable the agent remotely to see if the users notices a difference.  I created a test policy that allows the agent to be shutdown.  Is there a way I can run a terminal command to shutdown the agent?


1 reply

Userlevel 6
Badge +4

@ITS  It all depend on what issues you are referring to here, but I would suggest the following in stead. 

  1. Put the agent in silent audit mode, and right click the agent and select refresh now. 
  2. In your console, go to reports, and select the Undetermined Software Seen report and ran that. If there is any legit software there that gets reported, then you can create an override for this. 

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