I moved my company onto Webroot Endpoint Protection a few months ago and since installing it across the board, I get a ton of complaints about websites not loading properly. They'll come up with the HTML screwed up and the user has to refresh the page one or two times for it to load properly. It's sporadic--but some users have it happen a lot more than others. It's sites that use SSL and sites that don't. I have not been able to narrow down the cause. When I remove WSA, it goes away, so it's clearly something in the settings. I've been beating my head against the wall for too long... Does anyone know what option is causing this?
Page with issues: https://www.dropbox.com/s/nzdu1pejq4xils2/Webroot.png
After reloading the page: https://www.dropbox.com/s/zc508asgislsnky/Webroot_After.Refresh.png
Another example page: https://www.dropbox.com/s/za1yzslg5qa0pkp/Webroot2.png
Do you need me to post screen shots of my current settings? I'm not sure if this is something that people have dealt with before and has an easy fix for or not. Thank you guys for your time and help.
Best answer by nicView original
EDIT: All the logs are stored in C:ProgramDataWRData, right? Should I just zip up that whole folder and share it here?
Tell us if you have any issues.
Webroot Enterprise Tech Support.
And I sent in a few of the logs with the process you mentioned here. I don't know if it'll help or not, but I hope so!
This is what I did: https://www.dropbox.com/s/3ar3n76hng9r6br/SysCleaner.png
Within your policy, you want to leave Manage System Cleaner Centerally tuned on,
But have every other setting under it turned off. Also make sure that the "Clean up at a specific time of day" is set to 00
Let me know if that does the trick!
That's exactly how I just set my policy on Friday (after I got the message about the System Cleaner being the culprate). And so far I haven't seen any issues today, so I'm hopefull! :D Thank you so much for your help. I'll update this in a week or so to confirm if I still haven't had any more problems. Thanks!
Glad to hear it is going well so far and please let us know how it goes from here on out!
Btw, is this now a bug to be looked into or just a "known issue" to deal with? I don't plan on ever using the System Cleaner, but that seems like a pointless, wasted product because of this. I hope in some what that this case helped you guys improve the product!
🙂 Feel free to let me know if you need testing for anything related to this. Thanks again!