I cannot sign-in to my account.

  • 14 December 2016
  • 4 replies
  • 431 views

I cannot sign-in to my account. When I request a new password, Webroot's reply never appears at email provider

4 replies

I think the issue is now resolved. Webroot website support has replied to me with a new password.
Userlevel 7
Greetings @ and welcome to our Community! :)

Please feel free to send me a private message if you need any additional assistance with logging into your Online Account.

Cheers!
Badge +1
I am trying to sign into my account and I forgot my email account and password
Userlevel 7
Badge +55
Hi @Teri at home ,

I just want to make sure you did set up your Account Console.

You can go to your Online Account Console and click I "forgot my email" and I "forgot my password."

If that does not work then you will need to Contact the Support Team and explain your situation.This is a FREE service with an active Webroot Subscription.

Hope that helps?

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