I cant see the XP computer on my Console

  • 14 January 2016
  • 3 replies
  • 1444 views

I installed Webroot on an XP computer & the icon shows on the system tray, but when i log in to the console, it does not show up there. Help please...

3 replies

Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!
 
It could take up to an hour for it to show up on the online console make sure to do a couple Scans so it contacts the Cloud.
 
Thanks,
 
Daniel 😉
Hi & thanks for the reply! I have run a few scans on the 2 XP computers I installed Webroot on, as well as refreshed the configuration... no luck - the console still does not see them.
Userlevel 7
Badge +56
Then please Submit a Support Ticket and they will get it sorted for you!
 
Thanks,
 
Daniel 😉

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