Webroot® Business Endpoint Protection
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- 1,138 Topics
- 3,621 Replies
Unable to uninstall
Webroot secureanywhere endpoint protection doesn't show up in program list to uninstall. running manual command to uninstall giives error that the service is centrally managed and must be uninstalled from webconsole. The customer does not have this info. The customer does NOT have contact with last IT vendor (relationship ended badly). How do I uninstall this borderline-malware, garbage software without formatting and reinstallinng windows?
Many problems with OSX users
We are having two issues with Mac users: 1. Webroot shortcut keys apparently conflict with override Adobe design apps. I'm surprised this is even a thing! Anyone deal with this before? 2. Same users work with big files off the server, and Webroot apparently slows the Macs to a crawl when users are opening these huge design files. It's making me think the Mac users should just go without AV at all, but I'm curious to hear from other IT managers and Webroot support on these issues. Thanks for reading!
The specified network file name is no longer available
I currently run my wireless clients over a VLAN. Lately (not sure when it started) my clients would get the message "[b]The specified network file name is no longer available" [/b]when accessing the file shares. I disabled Webroot and the problem has gone away. V 188.8.131.52 If the clients are connected via ethernet they see no issue (Webroot enabled).
How do I shut down Webroot for more than one reboot?
Hi - I'm running Endpoint Protection 184.108.40.206 on a windows 7 pro machine. Trying to upgrade to Win10, which requires multiple reboots. Upgrade fails when Endpoint comes back on after the first reboot - at least that appears to be the issue. I'd like to test it by disabling Webroot until I manually re-enable it. Is there a way to disable protection indefinitely or for some fixed period of time rather than "until the next reboot"? Thanks!
Quite new to these areas but was wondering: Some antivirus applications require exclusions to be defined for Malwarebytes Anti-Malware, so that they do not interfere with Malwarebytes operation and vice versa. I would like you to do this for your Antivirus. These are typically referred to as exclusions or ignore list entries. The following is a list of Malwarebytes programs which should be placed on an Exclusion list if required. Do I need to add the exclusions they have given me? John
Server 2012R2, VMware WRSA is spiking my clients CPU usage to 100% at random times of the day
Server 2012R2, VMware WRSA.exe is spiking my clients CPU usage to 100% at random times of the day. This has been an ongoing battle and eventually we have to reboot the server. Not sure where to start on this. Thanks!
I called Webroot because I did not or will not ever pre-authorize ANY charges,so my call was a question about buying a 3rd party conract (PC Magazine) They informed me that this was a legit company and that they would honor the newly purchached contract,so I bought it! Got my ne key code and set myelf up for another year only to find that Webroot today ON A SUNDAY took money from my bank account for ANOTHER new account....This was not ok'd by me for one and also it appears that they went ahead and over rode my new existing account. This is very bad business and I am not happy about the way this ahs been handled! It seems every year I have issues with Webroot in one fashion or another! Any suggestions on how to get this rectified without phone and email tag??? I Not a happy customer!
Mac address instead of ip address
Hello, would you please help with this issue? In webroot web security service when I want to make a new group, there is Authentication tab which require to add IP address or define with Use name, is there a way to use Mac address instead of ip address in order to Ignore the Dynamic ip addresses. Also, I have enabled SSL inspection and I downloaded the certificates and installed them as required. but none of my https is working correctly, they show me a page said that the website didn't send any data. what can I do to solve that, please note that all the websites the were woking correctly the first time i used the agent but then they stopped. best regards.
Webroot & Labtech Integration and connectwise support tckets
Hello, I am fairly new to webroot and am having some issues in regards to tickets that get generated in connectwise based on threat alerts that trigger emails from the distribution groups, these created tickets come in as catch all. I"m told that I can use unityAPI through postman to configure my system to properly generate tickets in connectwise that are not catch all I have been trying to understand postman, UnityAPI however i'm not having much luck setting this up, i've watched the demos but they don't really explain very well. Wondering if someone could procvide some feed back on how to do this Regards Jay
keeps saying "scan required" and needing to reboot to fix! Can't deal with this anymore!
Every once in a while randomly it keeps saying "scan required" and the only way to fix this is rebooting and I can't do this on a server! Please let me know a fix is nearby for this. I am getting pretty fed up with this it's happened 3x this month.
Hello, Would you please help me with this question? if my computer has hacked and the virus want to encrypt my system files or other files, Does webroot secureanywhere detect this virus and prevent him from encrypting or monitor him untill the encryption happend and then block him? Does heuristics help me with that or not? what if my PC was offline for a long time, all application will be detected as unknown and mybe this applications modified something in my system files or put something in the registry, So, after a long period of time my PC connected to internet what will happen then?
Hello, Would You Please Help Me with this question? If I want My webroot Secureanywhere agent to block all processes or application in my computer or server except the processes identified in the whitelist? How can we do that or how can the agent help me with that? In more details, If I have some processes i want them to still running on my server but the processes except those in whitlist i don't want them to run.
Scan via web console W7 to W10 remote laptop
Hi I am currently testing WR end point with the intention of introducing it to my customer base. I am a managed provider and will be using the web console (WC) to manage my clients. I have tested on W7 PC's so far all ok but our W10 remote office laptop stopped scanning over a week ago even though I initiated several manual scans to no avail? Any ideas? xT
Webroot forensics questions
Hi Webroot community! I have a few questions about Webroot forensics. [b]Background[/b] User clicks URL in phising e-mail and manually downloads and runs payload from the resulting landing page. First seen (endpoint) 09:42. A minute, or so, after initialization it had run it's course and encrypted about 10GB worth of data across 3 different servers. The server where the webroot client is installed only had a few hundred megs encrypted - the users profile folder and foxit reader install directory. Most of the files being encrypted was a fileserver and an application server (servers without webroot). At 09:48 the process is determined bad (DD). What is expected behaviour after DD? Remediation/rollback? Does the client only report back to the webroot network at set poll interval or does it treat threats differently? How long should I wait for webroot to do it's thing? Is there a way for me to observe webroot remediation in real time (not indirect
Threat found associated with trusted vendor
SecureAnywhere just quarantined a file named "silentuninstall.exe". The file was supplied by Matrox as a part of their "MIL" product. I keep a copy of their installation CD on this computer's drive, which is where the file came from. I trust this vendor, and without the file I'll have an incomplete installation set for their software. Any suggestions for how to proceeed? Do I trust SecureAnywhere has good reason for the quarantine and leave it there, or remove it from quarantine under the assumption it is a false positive? Thanks!
Webcam locally connected to client connected through Citrix not working anymore
Clients of a customer of us uses Citrix. They have a few webcams connected on different clients. They are locally connected to the clients which connect through a Citrix-receiver. Since we installed Webroot on the network they can't use the webcams anymore. Webroot is only installed on the Citrix-server.
Hi All, I am going to be looking at reducing the Internet access a number of our servers currently have. Ideally limiting them to the bare minimum of connectivity. In terms of how this affects webroot clearly updates are likely to be a problem. Is there any solution available to deal with this? My initial thought is a proxy with Internet access to distribute the updates, a webroot WSUS basically. If not, are there certain ports/urls etc that I can whitelist and at least heavily reduce connectivity rather than disable it all together. Any suggestions on how to best tackle this would be great.
locked out of webroot on my work pc
Hi, not sure if I'm in the right place to post a question. I recently paid an IT company to set up my business computers. They have installed webroot and made me an admin but when I try to open webroot on my PC "I get a message saying I need to contact admin to access this program." I can log in to the webroot online portal but can't open the webroot program on my computer. Can anyone help me? Thanks
Issues with Webroot Endpoint Protection on AWS Windows Servers?
I'm interested to know if anyone else is experiencing issues with Webroot Endpoint Protection on AWS WIndows servers. I've had endpoints show up multiple times in the admin console (using multiple licenses) and was told this may be associated with a recent update intended to better handle registering VMs. Now I have AWS Windows servers (2008 and 2012) that had the endpoint client stop reporting in (last seen date 2/8). When I checked the servers I found the Webroot client was not installed. No Webroot folder in the Program Files (x86) folder. But there are remnents of webroot in the registry based on a search for webroot or wsasme. To Summarize: Webroot client installed on AWS Servers (VM) with the -clone option Endpoints register with the console and regular scans logged on a daily basis for several days Endpoints register a second time with the console and new entries start logging daily scans, initial entries stop logging activity (last seen date on initial entries is the same
Is there a command one could use from Terminal to poll the GSM in Webroot for Mac?
Hi all, I'm looking for a command (hopefully there is one) that could be used from the Mac Terminal to cause Webroot to poll the GSM console. Is there such a command, or a way to do this? I'm trying to script this action from our RMM software so that we can tell a Mac client "Go forth and check for updates/definitions...etc." In Windows, it's just setting a flag in a registry key, but I'm unsure of how it would be done in a Mac. If anyone has any ideas, I'd appreciate them.
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