Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
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Hi, I am currently using Webroot secure anywhere. Today suddenly i found one malware on my USB drive, which shows my folders in it as short cuts and becomes inaccessible. I tried scanning it with webroot but didn't detect anything. Now any USB drive plugging to my lap top shows the same problem. Please Help. I plugged the same drive to another PC with Casperesky anti virus, then it reported infections detected and removed. Why Webroot is not detecting anything. I am really feel unsecure with webroot.
Best practices guide recommends using Silent Audit profile on new client machines. It suggests "After using the Silent Audit policy for a day or two, you can create overrides to address unknowns and work with support to correct any false positives you may have encountered." In the "Addressing Unknowns" it appears to be re-active guidance to use the report to see if the program on a host is in the unknown list. And then how to create overrides from the report. Is it possible to use the report pro-actively to create overrides? If not are there other tools that could do this? Is dwell time significant? Given two program with same first seen and same last seen but different dwell times, does it suggest one is monitored more frequently? Does it indicate how long the file was in a monitoring state (i.e. a long dwell time suggesting program is alway active and a shorter dwell time suggesting how long the last monitoring event ran)? Thanks, Greg
I have a client that has a few workstations that live not connected to the internet. We connect them periodically (once a month) to apply updates etc, but they stay disconnected most of the time. They do get files added to them every couple of days via local network or through USB drive. So I would like to make sure they have protection still. Most new AV's use the cloud for scanning and those solutions wont work. Will Webroot work under this scenario for daily scans. We use it on the rest of the workstations but they are all connected to the internet.
Can I get a clearer understanding of setting exceptions that aren't Md5? Setting the Path Mask: Is this format correct when trying to set an exception for an entire file? %ProgramFiles(x86)%Open Dental In this case I want to set an exception for the Open Dental program.
I removed Webroot from my computer 3 months ago because Windows 10 was crashing with the “DRIVER_IRQL_NOT LESS OR EQUAL (kbdclass.sys)” error message. I had to reinstall the OS 3 times. According to my web research the problem is a conflict between Webroot and the Microsoft wireless keyboard driver. As soon as I removed Webroot the crashes stopped. Has this problem been fixed in Webroot so it is safe for me to start using it again? I am afraid to try it because I don’t want to have to reload all the software and files on my computer again.
If I select an endpoint in the console, I can go to Agent Commands -> Files & Processes -> Consider all items as good. I can also go to the Overrides tab and create overrides for specific programs. Are these equivalent? If I consider all items as good, does it just apply to that single endpoint? is there some way to see what it considered good? I do not see a list or report. I have also noticed that even if I create an Override, or Consider good, the program still shows up in the Endpoints with Undetermined Software report. Is this expected? Is there some way to clean up this report?
How come I registered my product key, which is in my "Manage Keycode" area, but it is still on trial
How come I registered my product key, which is in my "Manage Keycode" area, but it is still on trial version (27 days remaining) and it also shows 0 PCs protected (guessing that's why). It's been three days. Any help? Think it's a simple fix.
Hello, we have a customer scenario where we have a dozen of PCs that is currently running the free version of AVG antivirus. I would however be interested in experiences of best practices to minimize both security and functionality impacts. The most obvious approach would be to simply first install the Webroot client on the PC, and then uninstall the previous antivirus client as I have been told that Webroot can coexist with existing antivirus products. However, I have at least one occasion experienced that a PC lost much network connectivity and acted quite strangely when webroot installed on an existing installation of F-secure (It was extra bad as it as a remote install, and the combination did lock out my remote access progran) Therefore I do not feel comfortable installing Webroot on an existing product, but the other alternative is to instead uninstall the previous antivirus but would at least temporarily leave it unprotected. Are there any best
I want to contact support about what I believe to be faulty security notations on Search Engine Search results lists. In every browser I get stuck in a "Log In / Contact Support / Log in / Contact Support .... " loop. It is very frustrating! Is there a direct way to send an email or get support? Thanks, Merv
After uninstalling SecureAnywhere v18.104.22.168 (Windows 10) both ethernet and wireless connections become unidentified. If I restore point back to when Webroot was still on, network works fine. Remove Webroot and reboot, networks go unidentified again. SFC = no integrity problems. Removed NIC drivers and reloaded, nope. Any thoughts? Been working on this for two days now.
On Monday we rolled out the new Web Threat Shield feature that was announced as part of the release on November 16th. There have been a few questions regarding this feature, and we are working with our product and support teams to get these questions answered. In the meantime, you can [url=https://community.webroot.com/t5/Announcements/Product-Update-Bulletin-28-0-16th-November-2016/m-p/275854]review the release notes here[/url], and we will post an update here as soon as we have more information. Thank you for your patience!
I am using WebRoot SecureAnywhere version 22.214.171.124 on a Lenovo T520 running Windows 10. Every time that I select Optimize it runs like everything is fine until it gets to C:ProgramDataMicrosoftWindowsCookiesindex.dat and then the optimize screen will suddenly close. I never get the confirmation window and status, but just goes back to the WebRoot SecureAnywhere window. I found that the file noted didn't exist, so I created the Cookies Directory, and made an empty index.dat file. Still it dies there. I have tried to find logs to point to a problem but the scan logs are completely useless. I have also looked in Windows Event Viewer which is also not proving helpful. My question is two fold: Has anyone seen this or a similar issue before (and hopefully can provide a resolution), or can anyone point me to logs for the Optimize function? Thanks.
Hi, On a Google results page, when scrolling the page halts for (a few) seconds - disabling the Webroot Filtering Extension fixes that. Anybody else seeing this? Win 10 Pro - 64 Firefox 50.0.1 - 64 google.co.uk Cheers, Edwin
We use G Suite for Business and have force-installed extensions/apps and whitelisted extensions/apps for Chrome. Today, several users experienced installation of the Webroot Filtering Extension, at which time all other extensions and apps in the Chrome managed profiles disappeared and cannot be reinstalled. In other Chrome profiles on the same computers, the Webroot extension was added without impacting existing Chrome extensions and apps. We have tried updating the Webroot policy to disable the extension; however, even after uninstalling and resinstalling the Chrome managed profiles and restarting the computers, the previously-required/allowed extensions cannot be installed. The Chrome store error message is "Ooops. [Extension] is blocked by the administrator." I am the administrator, and I have checked that the extension is not blocked and is whitelisted. How can I fix this? Edited to add: our product is Webroot SecureAnywhere.
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