Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
- 1,139 Topics
- 3,625 Replies
How to properly set an exception?
Can I get a clearer understanding of setting exceptions that aren't Md5? Setting the Path Mask: Is this format correct when trying to set an exception for an entire file? %ProgramFiles(x86)%Open Dental In this case I want to set an exception for the Open Dental program.
Web Threat Shield Questions
On Monday we rolled out the new Web Threat Shield feature that was announced as part of the release on November 16th. There have been a few questions regarding this feature, and we are working with our product and support teams to get these questions answered. In the meantime, you can [url=https://community.webroot.com/t5/Announcements/Product-Update-Bulletin-28-0-16th-November-2016/m-p/275854]review the release notes here[/url], and we will post an update here as soon as we have more information. Thank you for your patience!
I quit using Webroot because of DRIVER_IRQL_NOT LESS OR EQUAL. Has this problem been fixed?
I removed Webroot from my computer 3 months ago because Windows 10 was crashing with the “DRIVER_IRQL_NOT LESS OR EQUAL (kbdclass.sys)” error message. I had to reinstall the OS 3 times. According to my web research the problem is a conflict between Webroot and the Microsoft wireless keyboard driver. As soon as I removed Webroot the crashes stopped. Has this problem been fixed in Webroot so it is safe for me to start using it again? I am afraid to try it because I don’t want to have to reload all the software and files on my computer again.
Webroot Uninstall Breaks Network Connection - Win10
After uninstalling SecureAnywhere v188.8.131.52 (Windows 10) both ethernet and wireless connections become unidentified. If I restore point back to when Webroot was still on, network works fine. Remove Webroot and reboot, networks go unidentified again. SFC = no integrity problems. Removed NIC drivers and reloaded, nope. Any thoughts? Been working on this for two days now.
All Chrome extensions and apps disappeared
We use G Suite for Business and have force-installed extensions/apps and whitelisted extensions/apps for Chrome. Today, several users experienced installation of the Webroot Filtering Extension, at which time all other extensions and apps in the Chrome managed profiles disappeared and cannot be reinstalled. In other Chrome profiles on the same computers, the Webroot extension was added without impacting existing Chrome extensions and apps. We have tried updating the Webroot policy to disable the extension; however, even after uninstalling and resinstalling the Chrome managed profiles and restarting the computers, the previously-required/allowed extensions cannot be installed. The Chrome store error message is "Ooops. [Extension] is blocked by the administrator." I am the administrator, and I have checked that the extension is not blocked and is whitelisted. How can I fix this? Edited to add: our product is Webroot SecureAnywhere.
How come I registered my product key, which is in my "Manage Keycode" area, but it is still on trial
How come I registered my product key, which is in my "Manage Keycode" area, but it is still on trial version (27 days remaining) and it also shows 0 PCs protected (guessing that's why). It's been three days. Any help? Think it's a simple fix.
Keep having to restart DWP client
Hello, new member here! We are running Web Security Service (Saas). All lot of our users keep experiencing intermittent "stops" when they are trying to access the internet. They get "page cannot be displayed" etc. We simply restart the DWP service on their PC and it seems to work ok after that. The problem is, we can't keep doing that without finding out WHY it keeps happening. When we try running diagnostics (Control key/Right Click) the window pops up, we click Start but nothing happens - it just sits there. Any ideas?
Best Webroot practices for antivirus migration to Webroot?
Hello, we have a customer scenario where we have a dozen of PCs that is currently running the free version of AVG antivirus. I would however be interested in experiences of best practices to minimize both security and functionality impacts. The most obvious approach would be to simply first install the Webroot client on the PC, and then uninstall the previous antivirus client as I have been told that Webroot can coexist with existing antivirus products. However, I have at least one occasion experienced that a PC lost much network connectivity and acted quite strangely when webroot installed on an existing installation of F-secure (It was extra bad as it as a remote install, and the combination did lock out my remote access progran) Therefore I do not feel comfortable installing Webroot on an existing product, but the other alternative is to instead uninstall the previous antivirus but would at least temporarily leave it unprotected. Are there any best
How do I negotiate the faulty Support Ticket system and create a ticket?
I want to contact support about what I believe to be faulty security notations on Search Engine Search results lists. In every browser I get stuck in a "Log In / Contact Support / Log in / Contact Support .... " loop. It is very frustrating! Is there a direct way to send an email or get support? Thanks, Merv
Optimize fails at cookies index.dat
I am using WebRoot SecureAnywhere version 184.108.40.206 on a Lenovo T520 running Windows 10. Every time that I select Optimize it runs like everything is fine until it gets to C:ProgramDataMicrosoftWindowsCookiesindex.dat and then the optimize screen will suddenly close. I never get the confirmation window and status, but just goes back to the WebRoot SecureAnywhere window. I found that the file noted didn't exist, so I created the Cookies Directory, and made an empty index.dat file. Still it dies there. I have tried to find logs to point to a problem but the scan logs are completely useless. I have also looked in Windows Event Viewer which is also not proving helpful. My question is two fold: Has anyone seen this or a similar issue before (and hopefully can provide a resolution), or can anyone point me to logs for the Optimize function? Thanks.
Webroot Filtering Extension slowing down Mozilla Firefox on Google results pages
Hi, On a Google results page, when scrolling the page halts for (a few) seconds - disabling the Webroot Filtering Extension fixes that. Anybody else seeing this? Win 10 Pro - 64 Firefox 50.0.1 - 64 google.co.uk Cheers, Edwin
WEBROOT TEMP LICENSE KEY ACTIVATION
Hi Webroot Community, One of my client, wants to be able to activate a temporary license for a loan laptot that's gonna be replace a week by now (when the original laptot will be repair) . What's the better way to do this ? Do I simply activate it using the same key code and after the repair I desactivate that laptop ? Can I have a demo license that's not gonna cost any charges and that I don't need to make changes in my console each time a computer goes to repair.
WEBROOT AND ACOMBA INSTALLATION
Hi Webroot Community, I am having trouble when installing Acomba on Webroot protected PCs. I tried to exclude C:Fortune (the installation folder of the software). Normally, I exclude that folder and the extensions ( *.FDW, *.FIW, *.DBF, *.CDX). It doesn't seems to work. The files are getting detected as bad and when I do a scan, it cleans the files. I don't know if my override is made correctly. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/27874iD3A155C634B958A3.png[/img]
What does SecureAnywhere scan?
Evaluating SecureAnywhere for Business and I really like how it installed, the size of the app and the excellent clould console. When you do a scan what is it doing as the scan is so fast?!! Seeing times of just over 1 minute for the first scan and thereafter if you force one it only takes 15-20 seconds? (according to the scan log in the SecureAnywhere console). So what is the deal as just want to make sure I am not missing something and not scanning my test systems properly? Thank you
Why do you like Secure Anywhere - Webroot?
It WARNS me if a website might be unsafe that I selected. It only happened once and I did not enter that website. Recently, I purchased a new ASUS to replace a Dell laptop. It was easy to uninstall Webroot from the Dell and reinstall the key number on the new Asus. WA LA WR has quarintined 5 pups this past year, since installing Webroot. Then I removed them. It is working!
Knowbe4 RanSim Ransomware Simulator
I recently discovered this ransomware simulator test from KnowBe4: [url=https://www.knowbe4.com/ransomware-simulator]https://www.knowbe4.com/ransomware-simulator[/url] Actually found this on Spiceworks: [url=https://community.spiceworks.com/topic/1874415-ransomware-simulator-we-failed]https://community.spiceworks.com/topic/1874415-ransomware-simulator-we-failed[/url] It simulates 5 different types of ransomware, and allows you to see if your security solution will protect you from it. I had a new laptop that I had just provisioned for a user (I am an MSP), and after I installed Webroot SecureAnywhere Endpoint (Business), I decided to test how Webroot would fair. I am dissapoiinted to say that accoding to the results it failed 5 out of 5. Webroot did quarantine the installation package when I attempted to copy it over to the laptop, but after recovering it from quarantine I was able to install it and run the simulator. One person in the Spicework community post stated that
Please enter the THIRD and FIFTH characters of your Security Code (case sensitive) me or geek squad
Please enter the THIRD and FIFTH characters of your Security Code (case sensitive) cant get past this step.... need help Error(UCR102):Invalid credentials, please re-enter
New User - issues
Someone keeps calling me and telling me I have an issue on my computer but the calls always drops. You guys seem to be the only people that a call wont last. If my computer has a problem lets get it done and not give up because the call droped. We still need help even though the call drops.
Update on Winlogin 4005 & Terminal Servers
[b]Update on Winlogin 4005 & Terminal Servers:[/b] Webroot has been actively tracking and monitoring an issue that affected some customers operating Terminal Servers in a virtualized environment. Following intensive root cause analysis, Webroot is changing its recommended server defaults for any servers with protection and remediation enabled. Webroot now recommends that its Self-Protection function is set to ‘Minimum’ on all Server Policies. Webroot’s in house, and external customer based testing has proven that changing this setting from Maximum/Medium to Minimum significantly reduces the frequency of Winlogin 4005 errors in most cases. Our agent supports 3 self-protection settings. These settings offers a range of granularity to ensure that our software is compatible with the widest range of servers, enterprise environments, product mixes, operating systems, platforms, and browsers. Selecting ‘minimum’ still provides a high level of security but it be
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