Webroot® Business Endpoint Protection
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- 1,138 Topics
- 3,621 Replies
Web Threat Shield unmanaged
I am told by support that with the latest version of the installer the Web Threat Shield will not go into a managed status anymore.The end user is able to turn it on and off at their leisure from the browser. But I do have other machines that was installed with an older installer where this is locked down. Anyone else having this issue?
agent status update
I have Poll Interval = 15 minutes. One customer turned off his computer (running Windows 10) for a while, so the status of the agent is Unseen… Now, he turned on, the agent was updated to 22.214.171.124, and it’s almost one hour already, the status of the agent is still Unseen from… Besides, I sent Re-Verify Data command, and the system said “Reverify the contents of the selected device's local database when the next scan takes place.” However, even I tried to run scan manually, the command log is still showing status: Not Yet Received.Any other setting that I can push the update between the agent and the management console quicker?Thanks.
A client is required by their bank to run IBM Trusteer Rapport Securty software in order to login to their business online banking account. A Chrome plugin for this application recently failed due to WebRoot Identity Protection Application Protection blocking a DLL used by the program. After an hour spent attempting to whitelist the DLL, then the entire application folder, I contacted WebRoot support. In the end, support was not able to get the DLL whitelisted successfully, and it has been necessary to turn off Identity Protection altogether in order for the plugin to run, allowing access to the online banking site (required for direct deposit processing for payroll). Has anyone else run into these kinds of unresolvable issues with whitelisting? Leaving Identity Protection off for any length of time is not an option really, yet at the moment it's the only way to get any protection and have the ability to process payroll for this small municipality.
Uninstall is not complete
I just can’t say enough bad about Webroot. I blew it away two years ago because of all the problems and lack of support. So here I am two years later and am still being haunted. I uninstalled it from all my endpoints but it did not remove itself from SecurityCenter. It is still in the WMI. That really doesn’t surprise me. It is obvious that Webroot has no business getting in to the virus arena but anyway….. is there an automated way to remove the Webroot entries in the WMI?
Temporary Activate "Open" option on Client Machine
Hi All,Good Day. I am looking for a solution on Webroot EndPoint Protection CE 21.4 Client which allows me to temporary allow a client machine to open settings> Advance settings and change the schedule time. Once user sets the schedule time as per their requirements, I can again revoke access for client machine. Currently when user tries to Open webroot from notification are, they get the message “You don’t have permissions, contact your system administrator” Somewhat like that. Thankyou!
Dell PC - Disk resources
So were to begin. we have multiple clients that have webroot installed on DELL AIO pc’s are the majority being used on daily basis however in light of certain DELL updates that have to be done manually at this time Team is finding it increaseingly difficult upon boot to wait and sit for WEBROOT to stop pegging out the main disk drive with read and write scanning anything in the background running on startup which there is not much to scan until a user starts using their PC for daily use. noticed in task manager that DISK usage is pegged making anything on the DELL AIO inoperable to use. what is good way to keep this from happening besides disabling the end point service form the mywebroot management dashboard, then rebooting there by uninstalling it from the machine do our work then reboot again to reinstall it. management dashboard CE 21.4 and webroot end point version - 126.96.36.199 is client versionplease advise.
Console Alerts not Triggering
HiI have had console alerts setup to notify me of Threats and Installs for 3 years but in the last 6 months I have not been sent notifications for detected threats or installs on all bar one occasion where I received it 24 hours after the fact.It used to all work instantly.I have raised this with support now and in the past and not got very far. Is anyone else experiencing this issue and if you managed to fix it how did you do so?Thanks Bill
For SOC Compliance, we need to have a evidence of our policies. Currently the work around is to just take screen shots, but this is very tedious and inefficient.I see there was an older thread, however that answer does not apply to the current UI.We currently use the CE 21.4 version, is there a solution to be able to export the policies? (I tried through the reporting tool, but I do not see the option there as well...)
Friendly names not shown in new console
@freydrew @Rob House In the live Q&A post about the new console, you said that friendly names would be shown from the old console but functionality did not yet exist to rename in the new console.I’m disappointed to tell you that friendly names are NOT being shown in the new console. This is going to make management very difficult. Is this a bug that you’ll be fixing soon?REF:
How to block USB Storage Devices
This link mentions that Secure Anywhere Endpoint Protection can “Lock down ports and devices such as USB, CD and DVD Drives” - We’re looking to possibly wanting to lock down USB Storage devices from being access on our machines. How/where can I configure this in our Webroot Policy? http://wrpolska.pl/wp-content/uploads/2013/01/WSA.pdf
Check Security Updates log
Hi all,I am fairly new to webroot management. I want to know if there is a possible way to find out the history of updates on the webroot software for end users device as well as for the updates on the admin portal. I have access to webroot admin console. Any suggestions are helpful.Thanks.
Webroot with Windows Defender in 2021
MSP here. I’ve seen other posts that discuss Webroot with Windows Defender, but now that it’s 2021, Windows 10 has changed a bit.Why other posts don’t apply anymore: Disable periodic scans in Windows Defender is no longer an option According to this article, you can set a DWORD value in the registry to enable Passive Mode for Defender, however, upon setting it, is has no effect on issue #1 belowTwo issues:With Webroot + Windows Defender enabled, Windows Defender is still actively scanning data in real-time. I ran a test and saw the Microsoft Anti-Malware service spike up to 30-40% CPU usage. Webroot is installed and functioning correctly, but Webroot doesn’t seem tell Windows Defender to turn off. I have a registry hack to force Windows Defender off, but I’d rather not apply that unless I have to. In addition, if I disable “Real-time Protection” in Windows Defender, I get a toast message that says that Windows Defender & Webroot are both disabled, even though Webroot is actually
More detailed warnings for filtered pages
My alerts and any details I have been able to find in the console all refer to paths with variables that are not resolvable. Is it possible to get the full actual path of malware rather than it showing with variables like %appdata%??? The problem is I do not know which user so I cannot determine the path and more importantly who. This is an example of the issue. Who's appdata? Threat List: APPLICATION-C2A064D9174E0B78AFDA.JS, W32.Trojan.Lisp.Autocad, %appdata%microsoftwindowsinetcachelowie4lldmwe4, [url=http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?MD5=F239541E10FEF69C6D9AFCD7D897AD58]http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx?MD5=F239541E10FEF69C6D9AFCD7D897AD58[/url] F239541E10FEF69C6D9AFCD7D897AD58,
Any MSPs using the FCS (Foreign Code Shield)?
Looking for evidence/story/anecdote where this feature successfully blocked something malicious. The feature looks intriguing, but we’ve had enough webroot problems with their basic features and I’m hesitant to introduce what looks like a beta still without a known upside.
Hello, Is there any way to control what applications are listed under application protection from the web management portal? We’re looking into this because lately we’ve had quite a few clients being unable to open chrome because webroot is stopping it from opening, and we can’t figure out what is telling webroot to put the chrome exe under app protection.
Machine names in management console limited to NetBIOS name (15 chars)
I would like to see the machine names displayed without being truncated to 15 characters. Glib comment: That is so 20th century.Seriously though. And when you pull a report, the report also shows the truncated names.Thanks for listening!
Webroot MSP Report?
Hi, Is it possible to have something like a “MSP report“ instead of a report för every Site in Webroot?It would be much helpful if the reports could report several/all sites with information per Site.It’s tidious to have 1 report/site and the go throw these 1by1,Some Summerizes Reports would be very helpful...or maybe im missing something here?
Cannot open webroot
Hi,I need to remove or disable webroot for an upgrade of the computer. The error is to please contact your network administrator, to access the user interface.Problem is the software was installed by a another company who is no longer administering the computer and we are unable to contact them so they can disable it.Can the Webroot just be uninstalled, or is there another way to open the programme. Its still active so we may as well use it if we can, but we need to setup white lists as well.Thanks
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