Webroot® Business Endpoint Protection
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- 1,127 Topics
- 3,620 Replies
Friendly names not shown in new console
@freydrew @Rob House In the live Q&A post about the new console, you said that friendly names would be shown from the old console but functionality did not yet exist to rename in the new console.I’m disappointed to tell you that friendly names are NOT being shown in the new console. This is going to make management very difficult. Is this a bug that you’ll be fixing soon?REF:
Webroot with Windows Defender in 2021
MSP here. I’ve seen other posts that discuss Webroot with Windows Defender, but now that it’s 2021, Windows 10 has changed a bit.Why other posts don’t apply anymore: Disable periodic scans in Windows Defender is no longer an option According to this article, you can set a DWORD value in the registry to enable Passive Mode for Defender, however, upon setting it, is has no effect on issue #1 belowTwo issues:With Webroot + Windows Defender enabled, Windows Defender is still actively scanning data in real-time. I ran a test and saw the Microsoft Anti-Malware service spike up to 30-40% CPU usage. Webroot is installed and functioning correctly, but Webroot doesn’t seem tell Windows Defender to turn off. I have a registry hack to force Windows Defender off, but I’d rather not apply that unless I have to. In addition, if I disable “Real-time Protection” in Windows Defender, I get a toast message that says that Windows Defender & Webroot are both disabled, even though Webroot is actually
Firewall Rule changes for new console?
There’s a list of URLs that need to be granted access through firewalls from your KB that float around this forum. In anticipation of a new console going live in five days, are there any new exceptions that need to be made to our clients’ firewalls in order for endpoints to continue checking in?List of URLs we currently allow traffic to:*.webrootcloudav.comAgent communication and updates(Please note: Some firewalls do not support double dotted subdomain names with a single wildcard mask (i.e. g1.p4.webrootcloudav.com being represented by *.webrootcloudav.com) so some environments might require either *.p4.webrootcloudav.com or *.*.webrootcloudav.com) *.webroot.comAgent messaginghttps://wrskynet.s3.amazonaws.com/*https://wrskynet-eu.s3-eu-west-1.amazonaws.com/*https://wrskynet-oregon.s3-us-west-2.amazonaws.com/*Agent file downloading and uploading *.webrootanywhere.comManagement portal and support ticket logs upload WSAWebFilteringPortal.elasticbeanstalk.comWeb Threat Shield
New Target inclusion in a existing program
Hi, Is there a way to include new targets in an existing Program. I launched a Program and now I need to add the new employees into the existing Program. I believe we can include new campaigns to the launched program but not sure of including the new targets which has been imported will be part of the Program too. Thanks
Problems with WRusr.dll and Chrome
There are many copies of WRusr.dll in the C:\Windows\Temp folder with names like WRusr.dll-20390-1.tmp. Here is a list of them from one laptop: Mode LastWriteTime Length Name---- ------------- ------ -----a---- 11/5/2020 5:05 PM 225736 WRusr.dll-10500-1.tmp-a---- 11/26/2020 3:02 AM 270680 WRusr.dll-1144267656-0.tmp-a---- 11/26/2020 3:02 AM 225736 WRusr.dll-1144267656-1.tmp-a---- 1/12/2021 11:43 AM 270680 WRusr.dll-140687-0.tmp-a---- 1/12/2021 11:43 AM 225736 WRusr.dll-140687-1.tmp-a---- 3/1/2021 11:36 AM 270680 WRusr.dll-20390-0.tmp-a---- 3/1/2021 11:36 AM 225736 WRusr.dll-20390-1.tmp-a---- 11/26/2020 3:02 AM 270680 WRusr.dll-23296-0.tmp-a---- 11/26/2020 3:02 AM 225736 WRusr.dll-23296-1.tmp-a---- 11/10/2020 2:54 PM 270680 WRusr.dll-23875-0.tmp-a---- 11/10/2020 2:54 PM
Webroot billing with Autotask PSA
Hi all, We are getting pretty frustrated because of no automation of billing the correct webroot agents to the customer.We’re working with Autotask PSA and when a customer takes Webroot or change the number of agents it is beeing changed in the WebRoot portal. Next we send a email to our admin who has to change within the contract of Autotask of that specific customer the numer of webroot agents. Sometimes it happens that the email has nog been read or someone forgot to sent an email resulting in not a correct invoice to the customer and not paid costs for us.Which possibillities offers webroot to automate this? Kind Regards, Niels
FYI: Management console issiue
Partial Outage Webroot Management ConsolesIdentified - The issue has been identified and a fix is being implemented.Feb 24, 09:03 UTCInvestigating - Webroot Management Consoles is currently experiencing a partial outage. We are investigating the issue and working on a speedy resolution. Thank you for your patience.Feb 24, 08:37 UTC
Console Alerts not Triggering
HiI have had console alerts setup to notify me of Threats and Installs for 3 years but in the last 6 months I have not been sent notifications for detected threats or installs on all bar one occasion where I received it 24 hours after the fact.It used to all work instantly.I have raised this with support now and in the past and not got very far. Is anyone else experiencing this issue and if you managed to fix it how did you do so?Thanks Bill
Favor low cpu usage policy, experience?
Hello - I recently started manage Webroot in our environment, and I noticed none of the active policies have this “Favor low CPU usage” setting enabled. Anyone got any experience with this setting? I figured there had to be a reason why it is disabled. Maybe it doesn’t do much, or maybe the scan will be too slow?The setting for “Favor low RAM usage” is enabled in most policies. Thanks!
Lost webroot secureanywhere keycode
Hi Team, We recently purchased the webroot secure anywhere for one of our enterprise servers. The agent was installed on the server with the new keycode received. The finance team lost the email with the keycode but the server still has the agent installed and shows only the first 4 digits of the keycode applied.The finance team even does not remember the first name / last name used for registration as they work on multiple things.We only have two things: Th first 4 digits of the keycode and the purchase date. Please help.Regards
Interface must have changed, there is no "PC Security" Tab?
I need to remove two retired machines from WR, but all the instructions say to click on PC Security. Does Not Exist. The tabs I see are: Dashboard | Sites | Admins | Groups | Reports |Please provide instructions to remove machines using current, January 2021 interface. I need to use those licenses on new machines.I logged in with Admin credsI uninstalled through appwiz.cpl, but webroot STILL show the machines, reports they’ve been recently scanned, and are clean. Clean? They are DEAD. RETIRED. I set the policy to unmanaged, but the console just won’t let go.Do i have to plug them back in, and seek & destroy in the registry? I bet if I stop paying for the licenses, they’ll stop on a dime.
Chrome hang with identity shield
HiWorking for an MSP and I am noticing an emerging issue with the identity shield causing Chrome to hang or launch with a blank screen. The circumstances are: Windows 10 2004 January 2021 Windows 10 CU installed Webroot installed and up to date Nvidia graphics card (no specific model) Chrome installed and up to dateIf all of these are fulfilled except for the January CU, the problem does not occur. It also does not seem to occur on machines without Nvidia graphics. I have seen 10 instances of this since yesterday, and was able to replicate the issue on brand new machines.The workaround is to set the application protection for the chrome.exe to allow rather than protect.
Webroot SecureAnywhere Uninstall methods fail
Uninstalling from Apps & Features or Appwiz.cpl fails with the above message. Logging in as Administrator does not work. Logging in Safe Mode doesn’t work. How do I remove this program from my Windows 10 system? Webroot Secureanywhere endpoint 220.127.116.11 -Protected is listed in Hidden Icons.
Google Chrome stops working until Webroot is reinstalled
I have Webroot deployed across a large number of endpoints. Every once in a while a few people will report that Google Chrome will not open. As soon as I uninstall Webroot, Chrome works just fine. And then when I reinstall Webroot things are back to normal.Is this a known issue, any suggestions for how best to deal with it?
Webroot restarts after recent Windows update
In the past few days, I’ve been experiencing issues with Webroot locking up machines, stealing resources (40-50%). Event manager on some workstations reports that the service is constantly restarting. I’ve experienced this with both .48 and .62 endpoint versions. I’ve created a support ticket for this, but I was curious if anyone else is experiencing issues. I haven’t been able to pinpoint what the issue is, but I suspect it’s a recent Windows update? I’m having issues with clients both on and off domains - all running Windows 10.
How do I configure email alerts?
Hello, I’m a new user of Webroot SecureAnywhere, managing about 80 endpoints. I would like to configure the application so that if a virus is found it automatically emails an administrator, rather than having to watch the console all day. Is this possible? I tried searching the forums and all I could find was a thread from two years ago that “we’re looking into implementing this feature”. Is this possible now?
Will reformatting my PC erase Endpoint Protection?
Yes stupid question as stated in the subject.But to make long story short I use to work for a company 3 months ago. They installed Webroot SecureAnywhere Endpoint Protection on my personal laptop because I use it for work. I don’t work for them anymore as I have moved country and can’t be bother contacting their IT to get it removed from their central console. Now I notice they left their Webroot on my laptop and cannot delete it or even open it. It tells me to contact system administrator bla bla bla… Well my laptop is very slow at times now so I am thinking of reformatting and doing a clean wipe of my PC. Will this successfully remove Webroot from my PC?Thanks
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