Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
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I am new at using the webroot endpoint security. I had a threat detected on one of my endpoints and I was alerted on the webroot management console dashboard. I clicked on the 1 endpoint protect needs attention to view threat. As usual, it gave me information on the threat and the endpoints affected by the threat. On the very right-hand side, there is a brush icon to clean up the threat. I clicked on to manually clear the threat, all it did was run a scan on that endpoint but it did not remove the threat. The threat is quarantined but it keeps alerting me on the dashboard saying 1 endpoint needs protection. I assumed that I had the ability to manually clear threats on endpoints, but I may be wrong. I had used other endpoint protection software in the past that gave me the ability to manually clear threats on endpoints. If I can get some enlightenment on how threats are cleared, whether if its automatic or manual. I will really appreciate the feedback and responses.
I was told the following by tech support today: [list=1] [*]"Unfortunately the file (669.f70p53_i_b.dot) is NON-PE. This means the file is a file which does not contain a portable executable header i.e. .dot extension. Webroot is currently only capable of PE malware detection, however the program also contains a heuristics engine for some NON-PE files. In the future, this detection feature will be added." [*]"Malware downloaders are commonly re-obfuscated and soon all antivirus will not detect examples of the document you have supplied. This is also true for malware in general." [*]This was not verbatim but basically that non-PE files that are manually scanned (Right click, Scan with WebRoot) are not actually scanned or are scanned but WebRoot is mostly unable (depends on the exact file and type) to detect if the file is infected. The proof is that the log file doesn't include an MD5 for the file."[/list]Re. #3, this means that even though the application UI shows: &nb
This was installed onto my laptop without my authorization. I do not know how it was installed. This is a personal PC. When I go to uninstall it it says it is centrally managed and I must go through the portal to remove it. I do not have access to this because I did not install it. What do I do? Thank you, Dr. Stephen Hoemke
Here's something really cool I've been working on and it's now nearly complete. This is going to be great for businesses with hypervisor labs: here's the link to the discussion and progress on Vmware's forum: [url=http://communities.vmware.com/thread/427502?start=0&tstart=0]http://communities.vmware.com/thread/427502?start=0&tstart=0[/url] Please check it out and feel free to additonally discuss it here as well! I hope this thread assists many people!
I am trying the Endpoint product, and already had bought the Complete product. The endpoint version seems very similar, and same UI etc. So can I expect roughly the same functioning and issues compared with Complete? For example I could not paste a password into a VPN connection (nothing happened, while in notepad it was pasted). And I could not copy a value manually inserted in a login dialog (the clipboard remained unaltered). I know about identity protection>protected applications, and have set all entries there to allow. These are examples, the main question is how similar are the 2 products? (except getting the data/info/protection out of the cloud, I understand that difference)
Has anyone deployed Webroot SecureAnywhere Business Endpoint Protection over Bit9? We have a potential customer who is currently using Bit9 and they want to deploy WSAB over it until they have a chance to finish uninstalling. If anyone has done this previously, please let us know how it went. Thanks!
Since Friday, Dec 5, Webroot has been blocking the random .dll files that are created by Iron Mountain Connected backup and causing the backup program not to run. How can we prevent this? There's no way to create an override for the files because each endpoint gets a randomly generated file created and each one is different each time. Its never blocked these files before.
One of our computers has lost the ability to right-click on a file/folder and scan it. This option is no longer in the right-click menu options. It was there originally when the software was installed on the computer. It just vanished?! The scan settings policy enables right-click scanning in Windows explorer. And opening up the endpoint software settings does show this option as ticked. This is only happening on 1 of our computers. All the others are fine. The Win7 PC has been rebooted plenty of times, but has not fixed it. I have even tried uninstalled the software, and reinstalled, but this right-click scan option is still missing. Has anyone else seen this? And if so, how did you over-come it? It's not the end of the world, as we can still initiate a custom scan in the endpoint software itself. It's just annoying. Thanks.
Recently we are seeing that new installs of Webroot are refusing to run a scan and set there indefinitely. It doesn't happen always but the amount is increasing. The endpoint has to be manually uninstalled and re-installed. This makes deployment through automatic means like scripting very difficult as we don't want to have to individually check hundreds of Endpoints. We are seeing this across multiple customers with different network infrastructure. Yes, we have raised this issue with support, but the answer is always uninstall/re-install. I think there's more to it than that this time as the instance is increasing which makes me think that there is maybe a problem with the latest version of Endpoint? Cheers.
I have one user trying to reach newsblues.com using Firefox (v22.0), their preferred browser but the site is blocked by Secure Anywhere (v184.108.40.206). Using IE 8 is OK (Windows XP SP3) Windows 7 users are not blocked when using Firefox. What might I be looking for to allow XP users access to the site or do they just have to use IE?
We have been using Webroot Secureanywhere for over 8 years at our business. This last year we have downsized our staff significantly and at renewal we notated we no longer needed our full 20 stations, but instead only 5 licenses would be needed. These systems had webroot removed and were booted down. The backend showed only 5 active stations/licenses. Sure enough at renewal we were billed for all 20 stations.I contacted support and got a response WEEKS later that a refund request had been escalated. After an additional week with no return I contacted via phone. Long story short we finally were downgraded to the correct license amount and received a refund about 38 days after the initial request.Keep in mind, the downgrade was an annual payment. The following month (March or April) we started to be billed an erroneous $13. 50 a month since then. I then opened another ticket las month and received a response 7 days later saying they were looking into it. Days later… nothing. I replied ba
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