Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
- 1,134 Topics
- 3,648 Replies
This one is huge ..... One of our customer has a big issue with new client version. Last update turn off the internet at all endpoints. There was no problem until the update. WSA cut off internet access on all machines where they raised to version .46. They edited policy settings and nothing - only help was to uninstall WSA or its complete shutdown. He can not send us logs from machines because as soon as they turn on the WSA - internet connection will be blocked. Do you or support can somehow remotely help with this situation?
Hello After the transition to v 220.127.116.11 something happend with Webroot impact at CPU and RAM durrign scan. Pentium 4 and 2 GB RAM Before: about max 15-20% CPU, 10-15 MB, normal scan time about 1 min 30 sek - max 2 min Now - about 30-50 % CPU, 45-55 MB, scan time about 3 min. What happend here?
Hello Everyone, I'm new to the community and have a question regarding virus infections and anti virus software. I had AVG as my anti-virus and during a scan it found that there were over 40 infections so I purchased secure everywhere and it ran a scan and found no infections whatsoever. Is there some difference between the two systems that one dectects objects as an infection while the other doesn't? Why such a dicrepancy? I have to say I'm a little confused. Any insight on this would be greatly appreciated. Thanks Joe
I have an old Windows 2003 32bit server hosted in a hyper-v instance with web root installed. On boot of the OS I get an message box saying one or more services failed to start. In the event long i have the message that the WRSVC hung on startup. After I sign in, and go into services, it is running. I have the WR firewall disabled and WR seems to be running fine otherwise. Thoughts? -Pete
I have been having some weird keyboard issues (no num locks, shift locks, or random characters when typing in a password field ) when using some HTTPS sites, including our intranet. The issues are completely random and I have no way to recreate them, but based on some of the other items I have search for it appears that it may be related with Identity Shield. What would I be giving up if I disable this? How big of a deal is this? What is the best way to disable it? Does anyone else disable this? Rich
HELLO Our clients have complained that the WSA 18.104.22.168 blocks some windows updates: win xp - 7 updates blocked and win 7 - 9 updates blockes. They are getting "failure" and when they shutdown Webroot updates perform properly. Is there another way to remove these blocks? Best Regards
Hi Guys Currently it is not possible to get the trial key for WSA Endpoint Protection in the Firefox browser. We are redirected to a different subpage and do not get any trial key. Customers are very unhappy with this (over50% are using Firefox) - what can I say to them / when it will be fixed? Regards
HELLO I encountered a problem with the pop-up warning (left upper corner) about malicious content in the latest Firefox (attempt to open [url=http://www.interia.pl]www.interia.pl[/url]) but the lack of this warning in the same situation in Chrome. Whether webroot has a communication problem with Firefox ? Kind Regards
Hi, quick question - we have a client who is having some issues with employees and contractors downloading porn onto company computers. Can this be blocked using Endpoint protection - or do we need to deploy web security service? I'm guessing Endpoint protection would block the sites they are getting this from if they were malicious - but as it appears they are not, and the porn is getting downoaded, web security service is needed. Any confirmation on what we need to do would be appreciated. Thanks, Wayne
Sometimes when opening up Windows 7 I get a message telling me I cannot open because missing is wrPhreshPhish.dll. I simply click OK and move on. I find on Google that this is a dynamic link library from Webroot, which we have installed on our home PCs, but a search on Webroot turns up no results. Can anyone tell me what this is and whether we need this "dynamic library link"? LeoAbroad
The admin console is showing that my PC is infected, last infected december 4th When clicking on view next to the last infected and under the blocked programs, it doesnt show the december 4th infection, the last infection it shows is from december 2nd. however when I click on december 4th under endpoints infected in teh last 7 days, i see my PC, and when i click on it i see the last infection. Why does it now show in the first view? thanks
New Webroot user....am having problems with browsers - particularly Chrome. Every day I receive the following error msg: "Failed to find required file. C:ProgramDataWRDatapkgLPPlugin.dll". Can anyone help. Called tech support and they are closed today. Many thanks.
I called a little while ago asking for the possiblity to get an emailed .exe of the cryptolocker virus as i am wanting to test webroot out with the journaling system for the buisness i work for caled Little Dog Tech in Iowa. I know this isn't really something to post on the community fourm but i would like to know why i can't test it out, is there anyway to get a video of webroot against cryptolocker then but to where it actually gets into the system? because we want to make sure it works before we supply, I currently use it and love it, but the owner would like to make sure it works well against cryptolocker. Please help me towards getting a video of it happening and webroot getting rid of encryption from the journaling system or but sending us a link to a one time use email.
Hi, I've noticed that a good chunk of our remote terminals do not update to the newest version automatically. In most cases, I have to go in manually and click the refresh configuration once or twice in order for it to acknowledge the update. Is there a way to do this from the command line? I've tried wrsa.exe -poll several times but nothing happened. The computers are reporting daily. Is there something that needs to be configured? Thanks for any suggestions, -Andy
I've installed 10 Endpoint users at work and strange things have been happening. I've used it at home for a while with no problems. Someone told me that in Excel, when the tried to enter data that each click would be added to another. Or rather, if you click in one cell and move to the next cell, both become highlighted. It has happened repeatedly for him. I experienced the same thing when selecting files. I would select one, and many would be selected. The reason I know it is related to webroot is that if I disable protection, the problem goes away that very second. Any one have any similar issues? Tom
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