Webroot® Business Endpoint Protection
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- 1,138 Topics
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Cannot login: DELL DDPA|Access with FDE Disks/SSD and Fingerprint issue after detection of a thread
Hi, we use DELL Notebooks E6XXX with FDE Disks and Fingerprintlogin via the DELL Data Protection | Access Version 2.3.00003.072 on Windows8 64Bit and for Windows7 32Bit. Following happens after each time awebroot detects a thread user cannot login neither via Fingerprint nor via username Password in Windows: Message "The request is not supported") (eg: Hostname: XFTN200819 - xxxx Infection List: UPDATESTAR-DRIVERS.EXE, W32.Adware.Gen, %cache%, 4C2A78C28EC63663E0B291FC9159FB8C 7-ZIP.EXE, W32.Adware.Gen, %cache%, 955B7FBC1F36C30B00BC05C0646EF2C5 ) The only chance I have is to went in Safe Mode, disable the WAVE Protection, Change to "Non secure Login", unencrypt the harddisk, reset the security inside WAVE, uninstall wave, install wave and resecure the laptop. This happened about 8 times for now. First I guess a old Version of WAVE but now a collegue with actual wave has this issue. Why is this happened? Do I anything false? Please help this is a big issue due we depen
New Installations not showing up in the Console.
Installing Webroot endpoint protection. installed it on 25 machines. Only 17 show up in the console. I can get a machine that is not showing up in the console to show up by running the installation again..only it displaces another machine that will no longer shows up in the console. The machines that are not showing up are all cloned machines from the same source image...however webroot was loaded after the images were rolled out. Webroot also disappears from the workstations that don't show up in the console after about 24-48 hours. Help!
Website marked as malicious but warning only flashes on screen!
Windows 7 Pro, WebRoot Endpoint (188.8.131.52) When I first visited this website and tried to download their software, I could tell that WebRoot flashed (very briefly) something in the top-left corner of the[b] screen[/b] and then the site's download page reappeared and no download was performed. What I did: [list] [*]Since I couldn't tell what WebRoot was trying to say to me... I tried the download again... [*]This time the firefox window went blank and the WebRoot Warning popup appeared in the upper left corner of the [b]browser window[/b]. [*]Choosing CLOSE of course left me without the download, which I suppose is the correct thing until their site is declared clean. [*]By the way, attempts to start other programs, open the start menu, use any context menus were blocked... the context menus would flash up briefly and then disappear. But the links within the browser page still worked! [*]By closing the browser and returning to the website, I was able to perform
Another bad news for version 184.108.40.206
This one is huge ..... One of our customer has a big issue with new client version. Last update turn off the internet at all endpoints. There was no problem until the update. WSA cut off internet access on all machines where they raised to version .46. They edited policy settings and nothing - only help was to uninstall WSA or its complete shutdown. He can not send us logs from machines because as soon as they turn on the WSA - internet connection will be blocked. Do you or support can somehow remotely help with this situation?
What happend in 220.127.116.11?
Hello After the transition to v 18.104.22.168 something happend with Webroot impact at CPU and RAM durrign scan. Pentium 4 and 2 GB RAM Before: about max 15-20% CPU, 10-15 MB, normal scan time about 1 min 30 sek - max 2 min Now - about 30-50 % CPU, 45-55 MB, scan time about 3 min. What happend here?
Hello Everyone, I'm new to the community and have a question regarding virus infections and anti virus software. I had AVG as my anti-virus and during a scan it found that there were over 40 infections so I purchased secure everywhere and it ran a scan and found no infections whatsoever. Is there some difference between the two systems that one dectects objects as an infection while the other doesn't? Why such a dicrepancy? I have to say I'm a little confused. Any insight on this would be greatly appreciated. Thanks Joe
WRSVC hangs on startup event message
I have an old Windows 2003 32bit server hosted in a hyper-v instance with web root installed. On boot of the OS I get an message box saying one or more services failed to start. In the event long i have the message that the WRSVC hung on startup. After I sign in, and go into services, it is running. I have the WR firewall disabled and WR seems to be running fine otherwise. Thoughts? -Pete
disable Identity Protection
I have been having some weird keyboard issues (no num locks, shift locks, or random characters when typing in a password field ) when using some HTTPS sites, including our intranet. The issues are completely random and I have no way to recreate them, but based on some of the other items I have search for it appears that it may be related with Identity Shield. What would I be giving up if I disable this? How big of a deal is this? What is the best way to disable it? Does anyone else disable this? Rich
WSA and windows updates
HELLO Our clients have complained that the WSA 22.214.171.124 blocks some windows updates: win xp - 7 updates blocked and win 7 - 9 updates blockes. They are getting "failure" and when they shutdown Webroot updates perform properly. Is there another way to remove these blocks? Best Regards
Firefox and WSA EP trial key issue
Hi Guys Currently it is not possible to get the trial key for WSA Endpoint Protection in the Firefox browser. We are redirected to a different subpage and do not get any trial key. Customers are very unhappy with this (over50% are using Firefox) - what can I say to them / when it will be fixed? Regards
Pop-up warning in Firefox but not in Chrome
HELLO I encountered a problem with the pop-up warning (left upper corner) about malicious content in the latest Firefox (attempt to open [url=http://www.interia.pl]www.interia.pl[/url]) but the lack of this warning in the same situation in Chrome. Whether webroot has a communication problem with Firefox ? Kind Regards
Blocking porn sites etc
Hi, quick question - we have a client who is having some issues with employees and contractors downloading porn onto company computers. Can this be blocked using Endpoint protection - or do we need to deploy web security service? I'm guessing Endpoint protection would block the sites they are getting this from if they were malicious - but as it appears they are not, and the porn is getting downoaded, web security service is needed. Any confirmation on what we need to do would be appreciated. Thanks, Wayne
Sometimes when opening up Windows 7 I get a message telling me I cannot open because missing is wrPhreshPhish.dll. I simply click OK and move on. I find on Google that this is a dynamic link library from Webroot, which we have installed on our home PCs, but a search on Webroot turns up no results. Can anyone tell me what this is and whether we need this "dynamic library link"? LeoAbroad
The admin console is showing that my PC is infected, last infected december 4th When clicking on view next to the last infected and under the blocked programs, it doesnt show the december 4th infection, the last infection it shows is from december 2nd. however when I click on december 4th under endpoints infected in teh last 7 days, i see my PC, and when i click on it i see the last infection. Why does it now show in the first view? thanks
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