Webroot® Business Endpoint Protection
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When Webroot performs the scheduled scan of a Windows Server 2012 R2 VM it appears to get stuck and uses all the CPU. Server is the domain controller and is running a couple of SQL based applications and hosting shared data for a small business. I have tried reinstalling the programme, renaming the WRData directory etc. Most times when I reinstall or restart Webroot and do the initial scan it completes in around 10 minutes. About every two days I get a call from the customer advising they cannot work. Restarting the server appears to clear the issue. I have looked at other threads relating to similar issues but have not yet found a permanent solution. Any thoughts on what I can try next to get this issue fixed please?
Hi, Is it possible to make scanexceptions for specific drives? This is very important for us, because all drives with driveletters G-Z are shared directory's on the server. For example drive G: on a workstation is a shared directory C:Data$ on the server, so its unnecessary that on all workstations the driveletter G: is scanning. That will save a lot of systemusage. Thanks in advance! Regards, Tim
I'm posting to make a complaint about the extremely brief idle timeout for a GSM session. I'm all about security, and I appreciate the two factor login process for the GSM. However once logged in, I have the GSM maximized on a 40" display on one wall of my office, and I want to have available at a glance, throughout the day, any malware activity that needs attention. Or if a client calls in with possible malware activity, I need to be able quickly asses the status of their machine and access agent functions. Instead what I get is the login screen and requirement to re-login, choose my console (mobile or GSM), and wait for the GSM to appear (which is not the quickest web portal I use by any means) to get to that information. And if 5 minutes passes, I have to do it all again. Once in the morning is enough. Once I'm logged in I need that session to stay active [u]ALL DAY LONG[/u]. I am tired of logging in 20 times a day, or just not having that information. I'm
I have an endpoint that is not functioning. It will not speak to the portal but locked in central management mode. I need to remove it to reinstall it but it will not allow me, saying I have to contact the admin, I am the admin :) I cannot get the console to speak to the endpoint though. Is there an uninstaller? Thanks.
I have PC's that are located in remote locations and not connected to internet. Is there a way to get definition files to these PC's via flash drive or DVD? My concern is getting virus from tech support folks working on the system and bringing flash drives to retrieve data or load software.
I'm currently running the latest version of Webroot (126.96.36.199) and it appears that with the Realtime Shield feature enabled it is causing hangs in .NET executables (running the 2.0 CLR) and possibly others. I've been able to reproduce this consistently and analyzed a core dump from the process. It appears that the webroot dll (WRusr.dll) is being injected into the .NET process and during DllMain attempt to GetFolderPath which tries to enter a CriticalSection. At the same time the CLR is initializing and it resolves the user folder (which enters the same critical section) and then tried to load a DLL which causes a dead lock. This scenerio is described in detail in the following Microsoft blog post and can occur any time a certain operations (such as resolving a folder location) are done in DllMain: [url=https://blogs.msdn.microsoft.com/jasone/2014/11/12/what-is-a-deadlock/]https://blogs.msdn.microsoft.com/jasone/2014/11/12/what-is-a-deadlock/[/url] Here
Please enter the THIRD and FIFTH characters of your Security Code (case sensitive) cant get past this step.... need help Error(UCR102):Invalid credentials, please re-enter
Not sure what went wrong. Workstation on network had a correctly identified threat during an unattended scan at the end of a business day. Next morning staff logged into the computer and locky successfully implimented payload across the network to all shares available to that account. Due to a good backup procedure disruption was minimal but I'm now concerned that web root failed to prevent the payload from being executed at the next log in. Suggestions ?
I'm setting up a Hyper-V server and am configuring overrides to whitelist specific file extenions. My question is can I list multiple file masks per override (comma-separated list) or do I need a separate override per file extension? Thanks in advance.
hello, i bought the endpoint for a client and set up the email and password / pin. i received no email to confirm and can not access the account. when i attempt to login to the account it says invalid of course because i did not confirm it yet. so how do i get this fixed. i want to get this installed monday and need to fix this. i also attempted to request a "forgot" password as well as pin and did not get those emails either. the email we used was different then the one i purchased it with because they do not want to use my email of course. so what can i do to resolve this issue? thank you very much