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Webroot® Business Endpoint Protection

Webroot® Business Endpoint Protection

Welcome to the Endpoint Protection and management console Discussion Forum!

1,134 Topics
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Sebastian_ITPSPopular Voice

asked in Webroot® Business Endpoint Protection

Pop-up warning in Firefox but not in Chrome

HELLO   I encountered a problem with the pop-up warning (left upper corner) about malicious content in the latest Firefox (attempt to open [url=http://www.interia.pl]www.interia.pl[/url]) but the lack of this warning in the same situation in Chrome. Whether webroot has a communication problem with Firefox ?   Kind Regards        

9 years ago

bashariFresh Face

asked in Webroot® Business Endpoint Protection

Unable to remove threat

Hi All   My system infected by  malware called win32.sality.gen , i have run scan but it seems webroot unable to remove the threat automatically and tell me to get some help to remove it manually but till now i didnot know how to remove this   somebody help me

9 years ago

Dbarber

asked in Webroot® Business Endpoint Protection

computer theft

My brand new laptop was stollen by a thief name Trendella aka"tookie"who lives in moreno valley also on 51street and comptom blvd in los angeles.can i track my laptop or locate it.i purchased it from best buy.i want my laptop back

9 years ago

mearsFresh Face

asked in Webroot® Business Endpoint Protection

Finding out why webroot is blocking my website

How do I find out why my golfing website is being blocked by webroot secure anywhere.

9 years ago

pherschelNew Voice

posted in Webroot® Business Endpoint Protection

VMWare Workstation

I'm using secure anywhere. I use a vmware worstation virtual machine to do office work. The VM uses the default vmware workstation network settings (bridge).  After using the virtual machine for about an hour the vm starts giving me messages about network connection is no longer available. I am physically connected to the my network via lan cable.  My host pc can access the network fine when then vm starts reporting this error. I'm not using a vpn or anything.  My fix has been to shutdown the vm, uninstall webroot then restart vm. Any insights would be appreciated. -Pete

9 years ago

explanoitSilver VIP

posted in Webroot® Business Endpoint Protection

WRDataJournal

I was excited to run across HKLMSoftwareWRDataJournal  When was that introduced?   You've been pretty opaque about the registry key structures you've been adding on for RMM integration... Some of us can code our own solutions as well, don't be hiding the juicy stuff =(

9 years ago

rich2323New Voice

asked in Webroot® Business Endpoint Protection

disable Identity Protection

I have been having some weird keyboard issues (no num locks, shift locks, or random characters when typing in a password field ) when using some HTTPS sites, including our intranet.  The issues are completely random and I have no way to recreate them, but based on some of the other items I have search for it appears that it may be related with Identity Shield.  What would I be giving up if I disable this?  How big of a deal is this?   What is the best way to disable it?  Does anyone else disable this?   Rich

9 years ago

Sebastian_ITPSPopular Voice

posted in Webroot® Business Endpoint Protection

WSA and windows updates

HELLO   Our clients have complained that the WSA 8.0.4.24 blocks some windows updates: win xp - 7 updates blocked and win 7 - 9 updates blockes. They are getting "failure" and when they shutdown Webroot updates perform properly. Is there another way to remove these blocks?   Best Regards

9 years ago

explanoitSilver VIP

posted in Webroot® Business Endpoint Protection

Need Webroot developer volunteer for Sandboxie compatibility

If any Webroot developer/engineer is interested in assisting me in developing a Sandboxie template to allow WSA filtering/identity shield/password vault to operate in sandboxed browsers please send me a PM. We will be building something like what is below, a sample of the Kaspersky template.   [Template_Kaspersky] Tmpl.Title=Kaspersky Anti-Virus/Internet Security Tmpl.Class=Security Tmpl.Url=[url=http://www.kaspersky.com/kaspersky_internet_security]http://www.kaspersky.com/kaspersky_internet_security[/url] Tmpl.Scan=s Tmpl.ScanService=klim5 Tmpl.ScanService=klim6 OpenIpcPath=RPC ControlPRRemote:* OpenIpcPath=*BaseNamedObjects*PRCustomProps* OpenIpcPath=*BaseNamedObjects*PREvent* OpenIpcPath=*BaseNamedObjects*PRObjects* OpenIpcPath=*BaseNamedObjects*KLObj_mt_KLSCRIPTCHECKER_PR_* OpenIpcPath=*BaseNamedObjects*__hex30-90__ OpenPipePath=DeviceNamedPipesa_hlp_srv LingerProcess=klwtblfs.exe # following setting comes from value DataRoot of the following key # HKEY_LOCAL_MACHINESOFTWAREWo

9 years ago

jkobylak

posted in Webroot® Business Endpoint Protection

Machines running different update versions of AV

We have the WebRoot AV deployed on all our machines at work but the console shows several different versions running throughout the network. What can I do to ensure they all stay up to date with the most recent version. Thanks!

9 years ago

TWTGroupNew Voice

posted in Webroot® Business Endpoint Protection

Blocking porn sites etc

Hi, quick question - we have a client who is having some issues with employees and contractors downloading porn onto company computers. Can this be blocked using Endpoint protection - or do we need to deploy web security service?   I'm guessing Endpoint protection would block the sites they are getting this from if they were malicious - but as it appears they are not, and the porn is getting downoaded, web security service is needed.   Any confirmation on what we need to do would be appreciated.   Thanks, Wayne

9 years ago

jawe3d

posted in Webroot® Business Endpoint Protection

shrink the size of the WRDATA folder?

Is there are way to shrink the size of the WRDATA folder.   There are several files in the folder from dba.db to dbp.db, and dbl.db is 1.2gb. I;m trying to force the installation and files to be very small.

9 years ago

rami78Fresh Face

asked in Webroot® Business Endpoint Protection

Detected Threats

The admin console is showing that my PC is infected, last infected december 4th   When clicking on view next to the last infected and under the blocked programs, it doesnt show the december 4th infection, the last infection it shows is from december 2nd.   however when I click on december 4th under endpoints infected in teh last 7 days, i see my PC, and when i click on it i see the last infection. Why does it now show in the first view? thanks 

9 years ago

jmfinkelFresh Face

asked in Webroot® Business Endpoint Protection

Error Message: Failed to find required file. C:ProgramDataWRDatapkgLPPlugin.dll

New Webroot user....am having problems with browsers - particularly Chrome.  Every day I receive the following error msg:  "Failed to find required file. C:ProgramDataWRDatapkgLPPlugin.dll".  Can anyone help.  Called tech support and they are closed today.  Many thanks.

9 years ago

atonFresh Face

asked in Webroot® Business Endpoint Protection

wrsa -poll = "Refresh configuration?"

Hi,   I've noticed that a good chunk of our remote terminals do not update to the newest version automatically.  In most cases, I have to go in manually and click the refresh configuration once or twice in order for it to acknowledge the update.  Is there a way to do this from the command line?  I've tried wrsa.exe -poll several times but nothing happened.  The computers are reporting daily.  Is there something that needs to be configured?   Thanks for any suggestions, -Andy

9 years ago

JHLittleDogTechPopular Voice

asked in Webroot® Business Endpoint Protection

Cryptolocker Request

I called a little while ago asking for the possiblity to get an emailed .exe of the cryptolocker virus as i am wanting to test webroot out with the journaling system for the buisness i work for caled Little Dog Tech in Iowa. I know this isn't really something to post on the community fourm but i would like to know why i can't test it out, is there anyway to get a video of webroot against cryptolocker then but to where it actually gets into the system? because we want to make sure it works before we supply, I currently use it and love it, but the owner would like to make sure it works well against cryptolocker. Please help me towards getting a video of it happening and webroot getting rid of encryption from the journaling system or but sending us a link to a one time use email. 

9 years ago

tommix3Fresh Face

posted in Webroot® Business Endpoint Protection

GyozoKPopular Voice

posted in Webroot® Business Endpoint Protection

New enterprise client 8.0.4.24 does not apply policy settings

Hi,   Has anyone noticed such a issues so far?   We just saw one of our endpoints updated to the new Endpoint Protection client v8.0.4.24.   So far we experience 2 issues now: 1. any setting of the WSA client can be modified manually, however, this should not be so 2. the WSA client does not apply policy settings at least we did some tests with: - System Cleaner settings - Firewall settings - Core Systems Shield settings and none of the policy settings were applied on the client.   After each change in the policy we clicked "Update configuration" on the client popup menu and that showed the ususal message that configuration was updated successfully.  

9 years ago

bigbangtech

posted in Webroot® Business Endpoint Protection

Consolidate Key Codes

I have two keys... 1 for 5 users/75 days left and 1 for 8 users/365 days left. Is there any way to consolidate these together? If not, what about when the 75/day one is about to expire? I am also about to add 3 more computers that need WSA, so what to do now?

9 years ago

explanoitSilver VIP

posted in Webroot® Business Endpoint Protection

FYI if Outlook 2013 crashing

I'm hearing from my patch management mailing list that companies are having issues after the last batch of Office 2013 updates. Outlook 2013 will launch and lock up 30 seconds later. Other companies are reporting that rebuilding the mail profile fixes it.   Strange story: Yesterday I remoted into a PC not on our network and while I was there I installed WSA. The machine started to hard-lock after 30 seconds in Outlook 2013. I removed WSA and it resolved the issue.   I've heard it's related to Microsoft Security Essentials being installed.   Will report back if I find out more...

9 years ago

AmberComputersFresh Face

posted in Webroot® Business Endpoint Protection

Endpoint status Protected when Endpoint is not installed!

Hello,   I am new to Webroot and I have experienced a few problems with installing the Endpoint on a Win 7 64 bit PC running Norton Internet Security 2014.   I therefore uninstalled NIS & WR from the PC and run uninstall/cleanup tools for both.   Since rebooting I cannot install WR. The software appears briefly then is immediately removed. I have tried downloading directly from the console and via the email template.   I have also run the uninstall tool and attempted reinstall in Safe Networking Mode, but the same thing happens WR in immediately uninstalled.   More worryingly the console is reporting that the computer is Protected even though WR is not installed!   Regards Paul

9 years ago

JimMRetired Webrooter

posted in Webroot® Business Endpoint Protection

What's Your Favorite Tech Acronym?

With the recent rebranding of Webroot Web Security Service (WWSS) to Webroot SecureAnywhere Web Security Service (WSAWSS), it got me thinking about tech acronyms in general.  What's your favorite?  Which ones do you think are the worst?   How's BASIC for a good one?  This old-school programming language stands for "Beginner's All-purpose Symbolic Instructions Code."  Everybody can remember BASIC, but try remembering what it stands for.  Good acronym!   On the other side, I'll nominate SCSI (Small Computer System Interface) as being a less than pleasant sounding one.  Skuzzy - that says it all.  There are more where that came from.  What are some of your favorites and least favorites?

9 years ago

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