Webroot® Business Endpoint Protection
Welcome to the Endpoint Protection and management console Discussion Forum!
- 1,127 Topics
- 3,620 Replies
Interface of Secure Anywhere
Hello. I have loaded the software and have scanned my PC's. When I click the icon in the task bar and then try to open I recieve the following. "Please contact your network administrator to access the user interface of secure anywhere." I am the administrator I am logged in as administrator. Any Ideas? Regards from Dave.
create an override for _all_ unknown files?
We have several files on our saystems which are unknown to WSA - Unknown processes are monitored so changes can be reversed. Main question: a) Is it advised to have really _all_ unknown files marked either as bad or good? additionla questions b) is the monitoring based on login session and will initial start on every reboot ? c) the list with unknown files in the webconsole is showing only the first "arriving" on the unknown file. what happens when webroot trusts that file - will this file then be also trusted in the reports? d) how can I aggregate the list of unknown files so i see how many times a unknown file is stored on our WSA protected systems? maybe some of the experts can give me some explanations. newmy
MAC - Installation Alert email stuck in infinite loop and clients not shown in web console
I switched to Webroot about two months ago and have been pushing it out to through GPO to all our Windows clients. I set up an Installation Alert to be sent to me so I knew which clients had Webroot installed so I could uninstall our previous AV (Panda). This workes like a charm and the migration has gone smoothly. Now for about ten ago I noticed the mac install .dmg and had it installed on our MAC clients. The installation ran as expected on all MACs but two... The Installation Alert email for MAC client #1 are sent to me repeatedly - like one to two times every hour (since installation five days ago), but the client doesn't show up in the web console. Looking at the client everything looks legit and for what I can tell is doing it's job. The Installation Alert email for MAC clinet #2 has been sent to about 10 times in the last five days, but the email doesn't include all the information it should but just two lines (and the client doesn't show up in the web conso
Webroot System Analyzer
Ok, just for kicks and giggles (and because it's my BD and I don't feel like working) I downloaded and ran Webroot System Analyzer. Imagine my surprise when I was reviewing the log file and found this: System Security ---------------------------------------------------------------- Virus Protection AVG Internet Security 2012 (Enabled, Up to date) Spyware Protection AVG Internet Security 2012 (Enabled, Up to date) Considering I uninstalled AVG IS 2012 months ago, and have rebooted numerous times since, and I installed Webroot months ago (immediately before uninstalling AVG) why is this showing? Webroot shows running in active processes. Any ideas? Wayne
Dropbox et al issues
Hi, I've been seeing some weird stuff with Dropbox and webroot. When a file in dropbox is syncing webroot is reporting it multiple times as undetermined software (for example - ~5E839294.TMP in %profiles%dropbox.dropbox.cache or CONTROLSCF.RESOURCES (DELETED F3AC29B235882A96028CFA36266D9F22).DLL %profiles%dropbox.dropbox.cache2013-09-12) with each file getting flagged with the size which can be changing. How does one stop this from happening? I can see the value in flagging new files and want to see them, and I know cache folders are high risk areas, but why the temp files during download or sync? I see the same thing when downloading say a 7Zip installer file, multiple files with the .part extension and then finally the actual file (7Z920.EXE.PART %cache%). Also, why does it just show the variable %profiles% rather than the actual user name? Any direction would be appreciated. Regards, Wayne
Webroot Web Security Customer Notifications
Hi Guys, My name is Chris Saunders and I'm responsible for the Enterprise Support team here at Webroot. I wanted to canvas opinion on a new way for us to notify customers when we have useful information about the service such as upgrades, service issues or hints and tips. We're thinking of creating an RSS feed that customers can subscribe to, any updates we make would then be automatically downloaded to the users RSS reader of choice. What do you guys think? Is there any other contact method you would prefer us to use? Thanks in advance! Chris
Overrides before Webroot identifies as virus
Hello, I create serval scripts(in AutoIT) that allow me to automate deploying updates to my users, or gathering info, ect... Every script I create gets flagged as a virus. My question is, is there a way I can create an override before I deploy the software and get a message that there is a virus? Thanks for your input. Rich
We have multiple companies setup within our business family. Each company has a Web Security "Group" and each of the employees is a member of the respective Group. One of the GM's is looking for reporting on his company specifically. He would like the following metrics weekly: * Top 10 sites visited * Top 10 blocked sites * Time spent on the internet The kicker here is there are about 12 employees in this group. As best as I can figure out so far I am forced to configure 3 reports for *each of the 12 users....or 36 reports. I dont think that number is conducive to meaningful or easy-to-read data for the GM. I would like to find a way to generate 3 reports something like this: * One report that includes all 12 users (known as "Group") - Top 10 sites visited * One report that includes all 12 users (known as "Group") - Top 10 blocked sites * One report that includes all 12 users (known as "Group")&
unable to install webroot cleint remotley
hi, First, am not able to install webroot cleint Remotely, Seconly, Webroot has detected Conficker worm on multiple Computers, but not cleaning it, what i need to do, have to RUN conficker cleaner on indvidula machine or i can do it remotely. Cybermate
System Admin Memes
Let's have some fun! Post your favorite system admin memes! :robotlol: [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6131iC447063AF7E668BC.jpg[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6133i971FF18CB6E2B282.jpg[/img] I bet between all of us, we've got a lot of good ones.
Hi After upgrade of WSA to version .174 I observed a strange issue. When I go to System Tools/System Control/Control Active Processes and click any process and then "More Info" new window appears and when I click "Details" everything dissappears and I have two WSA icons in a system tray for couple of seconds. Looks like some bug to me.
Webpages do not display correctly
I have noticed that since I installed webroot, when i either type in a URL or do a search and click on a link web pages do not always show the flash, so no images and no video. Somethims I have to hit the back and then the forward button a few times to get it to show. Other times I have to close the web browser all together and re-open to get the web page to display everything correctly. Has this happened to anyone and if so do you know a simple fix. I am sure all I need to do is turn off a policy or something but I have thus far been unsuccessful and finding out which one. Any help would be great. Thanks, VericomITGuy
Two questions about keycodes
Hi Could you assist me we these two questions: 1st scenario I use 10 keycodes within one console. Each of them is valid fo 10 devices. In the console I see that I have 48/50 agents installed. How can I check on which keycode (or on which 2 keycodes) I have two installation slots available? 2nd scenario I use 10 keycodes witihin one console but after a while I decided that it's more convenient for me to create a separate console for each keycode. Can I still do it? If yes is the procedure the same as usuall (registering new account withe same customer details but different keycode)? I'd appreciate any help
Hello everyone, I was testing its effectiveness at blocking viruses from downloading onto a clean machine, and tried downloading known viruses and the web shield successfully detected it and gave me a warning to close or approve which is great (ofcourse for deployment I would not allow the user to approve) Now what I found strange is that when I repeated the test with the same malicious websites and downloaded the same viruses a few hours later, the web shield gave no warning this time, instead allowing the file to download normally then the file system AV kicked in and removed it. There have been other examples where this happened as well. What i want to know is that why is the web shield component inconsistent.
Hello everyone, I am experiencing a strange issue which I have seen more than once lately during our trial. For example, on the status p, under recently infected, I see an endpoint that was infected today at 4:59AM with conflicker virus. However when I cl ick on group management and choose that same endpoint , it shows that it scanned at 4:59AM and the status is clean. Also, the infection shown in the status is not shown in the reports UNLESS I specifically choose today. Any idea how to resolve? [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/5846i05BCB370E33C1040.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/5852iD540DBA93CAE889D.png[/img] *note from admin - I reposted an edited version of your image so as not to include ip addresses*
Join the Conversation
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.