Webroot® Business Endpoint Protection
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A customer has requested Webroot access in order to view the devices for their site. We have created access, and they can only see the devices for their site but they can see all the global policies for our other customers. How do we restrict which policies they can see? Below are detail description of issue. -Partner has given "site only access" to one of the test user "XXXX" but user is able to see global policies of the other sites too. -Checked and found "Include global policy" is checked while creating Webroot site. -Please confirm is there any functionality by using which we can give access to the user for an only particular site and restrict global policies of the other sites.
Partial Outage Webroot Management ConsolesIdentified - The issue has been identified and a fix is being implemented.Feb 24, 09:03 UTCInvestigating - Webroot Management Consoles is currently experiencing a partial outage. We are investigating the issue and working on a speedy resolution. Thank you for your patience.Feb 24, 08:37 UTC
Webroot has effectively shut down O365 for my whole organization by blocking the login page.It doesn’t matter which way we approach, eg. “portal.office365”, “portal.azure” it’s when you get to the login landing you are met with: Warning: This is a High Risk SiteWebroot has blocked the website you are trying to access for your protection:https://login.microsoftonline...Detected Phishing SiteThis site might try to trick you into disclosing your login, password, or other sensitive information by disguising itself as a website that you trust.
Looking for evidence/story/anecdote where this feature successfully blocked something malicious. The feature looks intriguing, but we’ve had enough webroot problems with their basic features and I’m hesitant to introduce what looks like a beta still without a known upside.
Hi I am trying to install a new version of Webroot onto a machine that have previously had an installtion of webroot on them. When I install the new version they old licence key is being used and the PC is reporting into our old MSP's console. I've tried to use the installer with the licence key already and the MSI and manually enter the licence key however it this doesnt seem to work. Any ideas? Thanks Steve
We're a managed service provider located in the US and one of our clients has an office in Hong Kong. We manage endpoints in other countries but haven't had any clients in China. Wanted to see if anyone has had experience with managing Chinese endpoints in the GSM and could share any advice or issues that might come up. Thanks, Dan
Hi all, We are getting pretty frustrated because of no automation of billing the correct webroot agents to the customer.We’re working with Autotask PSA and when a customer takes Webroot or change the number of agents it is beeing changed in the WebRoot portal. Next we send a email to our admin who has to change within the contract of Autotask of that specific customer the numer of webroot agents. Sometimes it happens that the email has nog been read or someone forgot to sent an email resulting in not a correct invoice to the customer and not paid costs for us.Which possibillities offers webroot to automate this? Kind Regards, Niels
There’s a list of URLs that need to be granted access through firewalls from your KB that float around this forum. In anticipation of a new console going live in five days, are there any new exceptions that need to be made to our clients’ firewalls in order for endpoints to continue checking in?List of URLs we currently allow traffic to:*.webrootcloudav.comAgent communication and updates(Please note: Some firewalls do not support double dotted subdomain names with a single wildcard mask (i.e. g1.p4.webrootcloudav.com being represented by *.webrootcloudav.com) so some environments might require either *.p4.webrootcloudav.com or *.*.webrootcloudav.com) *.webroot.comAgent messaginghttps://wrskynet.s3.amazonaws.com/*https://wrskynet-eu.s3-eu-west-1.amazonaws.com/*https://wrskynet-oregon.s3-us-west-2.amazonaws.com/*Agent file downloading and uploading *.webrootanywhere.comManagement portal and support ticket logs upload WSAWebFilteringPortal.elasticbeanstalk.comWeb Threat Shield
Yes stupid question as stated in the subject.But to make long story short I use to work for a company 3 months ago. They installed Webroot SecureAnywhere Endpoint Protection on my personal laptop because I use it for work. I don’t work for them anymore as I have moved country and can’t be bother contacting their IT to get it removed from their central console. Now I notice they left their Webroot on my laptop and cannot delete it or even open it. It tells me to contact system administrator bla bla bla… Well my laptop is very slow at times now so I am thinking of reformatting and doing a clean wipe of my PC. Will this successfully remove Webroot from my PC?Thanks
I just started installing webroot endpoint on all my desktops. They all seem to install okay except one desktop. When I install using the link with the key code, it still asks for the key code and installs in as a standalone app. It doesnt show up on the console and the user has full control of the app.I tried rebooting, reinstalling, updating the pc… all the normal things, but it just doesnt want to seem to work. All the other installs are working fine on similar desktops. Any ideas???
Hello everyone, I recently noticed that running an agent command like 'Scan' or 'System Optimizer' from the GSM console ends up with a 'Not received yet' status forever. I tried on different devices, some having a firewall and proxy protecting them and some not secured. The commands are executed after a manual 'Refresh configuration' only on few of the devices I tested on. I think this has something to do with the latest version updates, since I did not have any issues before. Has someone experienced something similar? Thank you.
It would be a lot easier if I could had people to custom groups and just assign groups. There are people that need only access to one site. I have many tech that i would like to include in a group to give full access to all sites. There are many sales and account people i would like to give read only access to everything. If I could use groups at the site level to include all uses in the group it would make life a lot easier to manager when adding additional customers instead of having to manually select everyone's individual permissions.
Hi Team, We recently purchased the webroot secure anywhere for one of our enterprise servers. The agent was installed on the server with the new keycode received. The finance team lost the email with the keycode but the server still has the agent installed and shows only the first 4 digits of the keycode applied.The finance team even does not remember the first name / last name used for registration as they work on multiple things.We only have two things: Th first 4 digits of the keycode and the purchase date. Please help.Regards
Hello, Is there any way to control what applications are listed under application protection from the web management portal? We’re looking into this because lately we’ve had quite a few clients being unable to open chrome because webroot is stopping it from opening, and we can’t figure out what is telling webroot to put the chrome exe under app protection.
[b]Questions:[/b] [list] [*]How long should an Endpoint continue to show in a Site once the 'Command Log' shows the [i]Change Keycode[/i] command as "Executed"? [*]Should a [i]Change Keycode[/i] across GSMs (instead of between Sites in the same GSM) be expected to take notably longer? [*]Does the Endpoint's host computer need to be restarted for the Change Keycode command to finish? [/list] [b][u]Background[/u][/b][spoiler]In the past I've had problems using the [i]Change Keycode[/i] command to move WRSA Endpoints between Sites within the same GSM. Just didn't seem reliable. It's been a while since I've last used that command as it is, but now we're attempting to transfer a customer's WRSA Endpoints to their new MSP's GSM (at their request). Webroot Support confirmed that doing this is possible and officially recommended using the [i]Change Keycode[/i] command over a uninstall-reboot-reinstall of the Endpoint. That Site's 'Command Log' shows the command as "Executed" for many of tho
We recently received a “security report” from an insurance underwriter related to our Cyber Liability policy. Included in the report was the one and only incident that a user had with an email threat. The threat was promptly identified and remediated. My question, since the information included the users email address, time and date of the incident, how did the insurance underwriter get this information? The only place it is contained is within our webroot data. Are you know selling our security history logs with usernames, PII, etc.? If so, we will be dropping Webroot like a rock.
For SOC Compliance, we need to have a evidence of our policies. Currently the work around is to just take screen shots, but this is very tedious and inefficient.I see there was an older thread, however that answer does not apply to the current UI.We currently use the CE 21.4 version, is there a solution to be able to export the policies? (I tried through the reporting tool, but I do not see the option there as well...)
I’ve created some whitelist overwrites that I want applied to all machines. I’ve selected NO to apply to policy because the knowledge article says that by selecting NO it will apply to all policies on our site. Am I seeing and thinking about that correctly? Reference Link: https://docs.webroot.com/us/en/business/wsab_endpointprotection_adminguide/Content/UsingOverrides/CreatingWhitelistOverrides.htm
Hello - I recently started manage Webroot in our environment, and I noticed none of the active policies have this “Favor low CPU usage” setting enabled. Anyone got any experience with this setting? I figured there had to be a reason why it is disabled. Maybe it doesn’t do much, or maybe the scan will be too slow?The setting for “Favor low RAM usage” is enabled in most policies. Thanks!
We are a versatile IT company in that we take care of both small business and home users. We are trying to move away from Eset Endpoint AV to Webroot. However, we are lacking some functionality and we don't know how to overcome it. In the Eset management portal, we are able to add custom fields so that we can accurately identify the customer, computer make and model, etc. I can't figure out how to do that in the Webroot SecureAnywhere portal. For businesses, I just create a new site and put all relevant business PCs installs under that. That’s no problem. However, for a home user, I can justify creating a site for each individual user. I am looking for suggestions or best practices on how to do some type of labeling for management and record keeping purposes. I know companies like Best Buy help home users - so how do they track their licenses per home user?? Suggestions please on how others do this?
I understand that 2019 is ‘supported’ and listed here; LINK, however Webroot does not seem to disable or put Windows Defender in to passive mode on Server 2019 like it would for Windows 10. It also does not show as a listed Security provider in Settings-->Windows Security-->Open Windows Security-->Virus & Threat protection-->Manage providers (link on the right). This leaves the Windows Defender Antivirus Service set to Automatic and running. We all know that less is more when it comes to the amount of antivirus agents on a single machine. I have been unable to find any documentation on your site or in the community regarding 2019 best practices or when it will be fully compatible. Please advise. Thanks, Nic
This link mentions that Secure Anywhere Endpoint Protection can “Lock down ports and devices such as USB, CD and DVD Drives” - We’re looking to possibly wanting to lock down USB Storage devices from being access on our machines. How/where can I configure this in our Webroot Policy? http://wrpolska.pl/wp-content/uploads/2013/01/WSA.pdf
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