Webroot® Business Endpoint Protection
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- 1,139 Topics
- 3,625 Replies
New Business Solution Agreement
Sorry, but I don't have time to pour over the new agreement. I'm afraid to click off on it and be possibly be bitten later. It would be nice if someone could post the differences between the new and previous agreements. Until then, I am unable to administer my endpoints and I need to badly. There seems to be some malware hijacking yahoo accounts on some of them.
Remote deployment - automatic add to group?
Hey, Wondering if it's at all possible to automatically move a new computer to another group? Preferably via the command line or MSI. We're about to begin a rollout and would like to put each department into different groups, obviously this can be done via the management console, but we'd prefer to automate it a bit more. Any help appreciated. Thanks, Ryan
Email Attack Alerts
Hi! I'm fairly new to webroot so this might be a trivial question. In the few months I've been at my job we have received a few attack alerts emails from webroot. The emails always specify that 2 PCs are affected and when looking into it's really only 1 PC recently affected and the other was another instance that occured days or months ago (perhaps the last instance of an attack). Is there a reason why we are always are told 2 PCs are affected? Is this a setting that just needs to be adjusted? Thanks!
SecureAnywhere Endpoint Protection blocking MozyPro Online backups on file server
Hello, we are using MozyPro online backups to backup our file server and SecureAnywhere Endpoint Protection on that same server. Unless we manually disable Realtime protection on the server, the backup always fails. I have added overrides for both the mozyprostat.exe and mozyprobackup.exe processes using their MD5 values. Regardless, I still need to disable realtime protection in order for the backup to run. Curiously, neither the Endpoint Protection agent nor the management console list any threats. Any suggestions?
Webroot Scans Over a Slow Link
Hi! We have a nbr of sites connected to the main company network via wireless broadband links that are often (very) slow/saturated or even down. There are between 2-40 staff at these sites. We are concerned that Webroot SecurityAnywhere Endpoint Protection scanning "back to the cloud" is slowing down the WAN at these remote sites even more. Can you please explain how Webroot works over a slow/down WAN link and also how we can configure it to reduce WAN bandwidth utilisation? Thanx Glenn
WRSA Agent Version 22.214.171.124
I log into the web portal every morning to take a look at things and see how everything is going. Make sure when new agent versions roll out that all my endpoints update to that version properly. This morning when I logged in I saw that one of my endpoints had updated to Agent Version 126.96.36.199. None of my other endpoints where updated to this new agent version. Now I understand that there are other factors that are involved and that they won't all update instantly, but I was trying to find release notes for this new Agent Version and I have alas come up unsuccessful. Anyone have any idea when these release notes will become available? Has anyone else had their endpoints updated to this new Agent Version?
ID Shield Issue on Hungarian OS
Hi, I work with (implement) Webroot protceted systems for 8+ years, so I have always interested in the development of this company and its products. I was one of the beta testers of the new WSA product, too. Now, I tell you this because soon after the public release at the end of 2011 I noticed the the ID shiled stopped protecting my machine - and some tests proved it happened on every pc we tested. I have reported this some times already buit still I see it is not working at all. Having done some more tests, I fugred out that my very first thougth of the cause being my Hungarian OS was wrong - it does not protect on English OS either. Furthermore, support now keeps telling me that ID shiled shall protect browsers only - but as you will see below, the beta protected _any_ app I added to the protceted app list. Well, otherwise why is there a possiblity to maynually add any app? All the browsers are auto-added upon first run. Sidenote: the keylogger wer
New java vulnerability
I'm in the process of updating Java on all my workstations with the latest update from Oracle to address the newly discovered vulnerability. Since this is going to take me quite some time to complete, can you tell me if my workstations will be protected from potential exploits of Java--with or without Oracle's latest patch?
RDT remote deployment
Hi everyone, I am reposting this message here in the right spot because I posted it in the wrong forum earlier. We have Webroot Enterprise edition. Here it is: I have to deploy Webroot SecureAnyWhere remotely using the remote deployment tool (RDT). I read through the whole manual but not able to work out how to set the paramenter to set the proxy server up in the advanced filed in RDT. By default you have SME, quiet. Dont know what SME stand for. Then I tried to use thise command line: CMDLINE="-proxyhost=ourproxy -proxyauth=0 -proxyuser= -proxypass= -proxyport=8080" /qn /L*v C:Windowsinstall_log.txt But the above does not work. The documentation is not really clear on this and there are no practical examples on how to do this. Tried to contact Webroot support but no reply. Has anyone tried this before and if so can someone explain it better to me. Also the web interface disappears from the client. I can see the Webroot service is installed and running but
Heuristics: Too much of a black box to tell us what they do?
The heuristics setting levels really give no way for me to make an informed decision on what level I should be setting them to other than your recommended defaults. Descriptions like "use this if you feel you're infected or think the endpoint is at high risk" leaves me kind of at the same place I started. I feel like I’m playing with fire changing them around, even on test machines. I'm not really sure where I'm going with this, but I thought I'd bring up...or something...
Is there a guide to reading WSA scan logs?
I've figured out a lot of the stuff in the scan logs but sometimes I'd feel better with a definitive explanation of some of the stuff. Has anyone compiled this information anywhere? Can I sign an NDA and be given the internal docs that the support people get? ;) Like, what's an SLevel?
NovaBACKUP 14.1 Server Edition blocked by SA but not flagged as virus or spyware
I need to exclude some programs from real-time protection scanning and I need some direction. The error message is contained below. Right now the only work around to turn off protection scanning which is not acceptable. Any help would be greatly appreciated. OS: Windows Server 2008 R2 Standard (64-bit) RAM: 12GB CPU: Xeon 3.3GHz 4-Core Here is the error detail: Problem Event Name: BEX Application Name: NovaBackX.exe Application Version: 188.8.131.52 Application Timestamp: 50c3acfa Fault Module Name: WRusr.dll Fault Module Version: 184.108.40.206 Fault Module Timestamp: 50d237dd Exception Offset: 00018560 Exception Code: c0000005 Exception Data&colon; 00000008 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional Information 1: 2608 Additional Information 2: 2608c5700f693da309fa1a40136afc7c Additional Information 3: 0a97 Additional Information 4: 0a97994f40f74f03e0d128f2b3952d56
iOS vs. Android-Do malware risks play a part in the debate?
Today's edition of CNET's bi-weekly "Ask Maggie" tech advice column puts a small twist on a topic we here at Webroot are very well-versed on-[b]mobile[/b] [b]malware[/b] [b]and[/b] [b]how to[/b] [b]protect against it.[/b] The twist is the question: Will switching from iOS to Android increase the chance of getting malware on my mobile device? (You can read the full CNET article [url=http://news.cnet.com/8301-1035_3-57557684-94/should-malware-risks-factor-into-the-iphone-vs-android-debate/]here)[/url] While the article is about personal use, I think it's just as relevant for business conversation as BYOD continues to be a hot topic. So I'd like to extend the discussion to the Webroot Business Community to get your thoughts on this. 1. In general, how big of a concern is malware on mobile devices? How can it limit acceptance of BYOD policies? 2. If you're already using/planning to use BYOD at your company, which OS do you prefer your employees using? If it's iOS, is it becau
Is your aging endpoint security giving you gray hair?
Webroot's own [b]Darren Niller[/b] posted this article over on [url=http://community.spiceworks.com/product/4895-webroot]our Spiceworks page:[/url] Take a look and post your thoughts! [h1][url=http://community.spiceworks.com/topic/262158-is-your-aging-endpoint-security-giving-you-gray-hairs]Is your aging endpoint security giving you gray hairs?[/url][/h1] The signature-based approach to protecting endpoints from cyberthreats has served organizations well for many years—some say perhaps too many. The increasing rate of breaches and infections represents just one symptom of a solution whose time has passed. If you are an IT professional in charge of managing endpoints, you likely understand the pain. [b]No signatures available for “zero-day threats”[/b] Developed almost two decades ago, legacy anti-virus/anti-malware technology uses large client applications to search for known “bad” patterns of data within executable files. It does this by comparing a signatu
I unfortunately tested the "deactivate" button on my own machine in the console. How do I clean this up and have it back in the proper group? I know the clue was in the "this cannot be undone" warning but hey, I'm inquisitive! Any help would be most welcome! Thanks, Arkaig
Installing endpoint security on top of f-secure
I read in the commercial info that endpoint security can be installed on top already installed safeguards. The FAQ in this thread talks about malware protection only though. Anyway since I am evaluating endpoint security, I left F-secure/2012 installed, which is also nice in case I am off-line, I think. Having both installed, I had trouble with Firefox. I could not logon to one of my bank accounts, using FF, win 7/32. What happened was that the click on the logon button was registered (dimmed) but no logon. Using Chrome I could logon. Apart from that I also got a false positive detection error from F-secure regarding WSA So I decided to continue the trials without an already installed package (but kept windows firewall of course) === edit, removed the screendumps from my cloud
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