Webroot® Business Endpoint Protection
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[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/32359i98A805D20EC796AC.jpg[/img] Welcome to the Webroot Small Business AntiVirus discussion forum! This forum has been created especially for our small business customers to discuss the Webroot Small Business AntiVirus product, small business cybersecurity tips and tricks, and just small business discussions in general. Please introduce yourself and let us know a little bit about who you are. Also, here are some helpful links to get you started in the Webroot Community: [url=https://community.webroot.com/t5/Small-Business-KB/tkb-p/SmallBusinessKB]SMB KB[/url] [url=https://community.webroot.com/t5/Introduce-yourself-to-the/Community-Guidelines/ta-p/185782]Community Guidelines[/url] [url=https://community.webroot.com/t5/Introduce-yourself-to-the/How-Do-I-Edit-or-Delete-My-Post/ta-p/185763]Editing and Deleting Posts[/url] [url=https://community.webroot.com/t5/Introduce-yourself-to-the/How-Can-I-Keep-Track-
I would like to be able to see the results of System Optimizer on all the PCs. It would be nice if there was a report for that but I don't see one. How do I view how much data System Optimizer cleaned to show my clients how much storage space Webroot is helping them free?
Hi Guys, Just wanted to know if anyone experienced WR blocking this file. It gave me two minutes to decide and I got some mixed answers while looking online in general so I didn't get to respond whether to allow it or block it. Oddly enough when I looked into the quarantine/block files, it wasn't there. Thanks in advance.
I am posting here because the DNS FIltering forum has a grand total of 2 threads and no activity in several weeks. Does the WebRoot DNS Filtering alter the TCP/IP v4 DNS properties of the client it's installed on? I have seen clients that are unable to access the internet, and on investigation found the TCP/IP v4 settings DNS address set to a local static IP instead of "Auto", so that it receives the DHCP determined DNS IP. Restoring the DHCP DNS setting instantly resolves the issue. The only thing suspect was WebRoot DNS Filtering, as I could see how it might redirect DNS requests of the client to itself in order to filter. And if it needs to do that, that would be fine except that it ain't working, can't surf and can't send / receive email when WebRoot is handling DNS.
It was running normally yesterday, then I turned off computer. This morning, when turning on my Mac, I could see Webroot started (it's also showing in Activities Monitor), but the icon on the top tray disappeared. I tried to run Webroot manually, nothing appears on my screen. GSM is not available either: We are currently hard at work improving Webroot SecureAnywhere, which unfortunately means the SecureAnywhere website is temporarily unavailable. We apologise for any inconvenience this may cause, but promise the site will be back up very soon and running better than ever! Thank you for your patience. Something changed in Webroot, and it affects to my installation?
Folks, To quote Microsoft [i]"Based on our analysis of available data, we are now lifting the AV compatibility check for the March Windows security updates for supported Windows 10 devices via Windows Update."[/i] More information is here:- [url=https://blogs.windows.com/windowsexperience/2018/03/13/march-2018-windows-security-update-expanding-our-efforts-to-protect-customers/#0h3TXP1qbqUMkot0.97]March 2018 Updates[/url] We are looking to remove the reg key setting feature of WSA and will notify you when that will be happening. Regards, Jonathan Senior PM WSA for Business Microsoft Meltdown and Spectre updates [u]Information from MSFT for I.T pros[/u] [url=https://support.microsoft.com/en-us/help/4073119/protect-against-speculative-execution-side-channel-vulnerabilities-in]https://support.microsoft.com/en-us/help/4073119/protect-against-speculative-execution-side-channel-vulnerabilities-in[/
Hi, On a Google results page, when scrolling the page halts for (a few) seconds - disabling the Webroot Filtering Extension fixes that. Anybody else seeing this? Win 10 Pro - 64 Firefox 50.0.1 - 64 google.co.uk Cheers, Edwin
Hi Webroot community! I have a few questions about Webroot forensics. [b]Background[/b] User clicks URL in phising e-mail and manually downloads and runs payload from the resulting landing page. First seen (endpoint) 09:42. A minute, or so, after initialization it had run it's course and encrypted about 10GB worth of data across 3 different servers. The server where the webroot client is installed only had a few hundred megs encrypted - the users profile folder and foxit reader install directory. Most of the files being encrypted was a fileserver and an application server (servers without webroot). At 09:48 the process is determined bad (DD). What is expected behaviour after DD? Remediation/rollback? Does the client only report back to the webroot network at set poll interval or does it treat threats differently? How long should I wait for webroot to do it's thing? Is there a way for me to observe webroot remediation in real time (not indirect
So I ran into one of our users and found they had a bunch of Cracks, Key Generators and pirated software and wondered why webroot did not detect the cracks/key gens? We really want to sweep these from our organization. Any suggestions on settings that I may be missing? or is a no go?
So I guess we've seen this file before right? [url=https://community.webroot.com/t5/Endpoint-Protection-and-GSM/File-named-C-Program/m-p/77475#M3612]https://community.webroot.com/t5/Endpoint-Protection-and-GSM/File-named-C-Program/m-p/77475#M3612[/url] But I've seen it again on another system now, and when I called support I couldn't seem to get a straight answer as to what's calling it. Best theory I got so far was perhaps an update rollout is doing a reinstall which might cause it, since it does seem to happen on install. I'm just trying to decide how concerned I should or should not be. Thanks,
For reference, I detailed here: [url=https://community.webroot.com/t5/Security-Industry-News/Chrome-Releases-Stable-Channel-Update-for-Desktop-Tuesday-March/m-p/315569/highlight/true#M40391]https://community.webroot.com/t5/Security-Industry-News/Chrome-Releases-Stable-Channel-Update-for-Desktop-Tuesday-March/m-p/315569/highlight/true#M40391[/url] I am seeing a real issue when the new Chrome v65 combines with the Chrome web extension. I have opened a ticket, but I want others to be aware, as well as chime in if they are seeing the same issue. One of our HTG partners mentioned an issue, and I decided if to see if I could replicate it, and found I could. I would highly recommend not using the extension at this time based on what I have experienced.
I had always been told that webroot was a particularly good product against new viruses and ransomware because of the "learning" system in place. The q3 2016 effitas report doesn't really indicate this though, and there aren't very many other in depth reports like this around. Does webroot have a response to this or upcoming plans to better this field in particular. Any specifics? [url=https://www.mrg-effitas.com/wp-content/uploads/2016/11/MRG-Effitas-360-Assessment-Q3-2016.pdf]https://www.mrg-effitas.com/wp-content/uploads/2016/11/MRG-Effitas-360-Assessment-Q3-2016.pdf[/url]
I am using WebRoot SecureAnywhere version 220.127.116.11 on a Lenovo T520 running Windows 10. Every time that I select Optimize it runs like everything is fine until it gets to C:ProgramDataMicrosoftWindowsCookiesindex.dat and then the optimize screen will suddenly close. I never get the confirmation window and status, but just goes back to the WebRoot SecureAnywhere window. I found that the file noted didn't exist, so I created the Cookies Directory, and made an empty index.dat file. Still it dies there. I have tried to find logs to point to a problem but the scan logs are completely useless. I have also looked in Windows Event Viewer which is also not proving helpful. My question is two fold: Has anyone seen this or a similar issue before (and hopefully can provide a resolution), or can anyone point me to logs for the Optimize function? Thanks.
I want to contact support about what I believe to be faulty security notations on Search Engine Search results lists. In every browser I get stuck in a "Log In / Contact Support / Log in / Contact Support .... " loop. It is very frustrating! Is there a direct way to send an email or get support? Thanks, Merv
Best practices guide recommends using Silent Audit profile on new client machines. It suggests "After using the Silent Audit policy for a day or two, you can create overrides to address unknowns and work with support to correct any false positives you may have encountered." In the "Addressing Unknowns" it appears to be re-active guidance to use the report to see if the program on a host is in the unknown list. And then how to create overrides from the report. Is it possible to use the report pro-actively to create overrides? If not are there other tools that could do this? Is dwell time significant? Given two program with same first seen and same last seen but different dwell times, does it suggest one is monitored more frequently? Does it indicate how long the file was in a monitoring state (i.e. a long dwell time suggesting program is alway active and a shorter dwell time suggesting how long the last monitoring event ran)? Thanks, Greg
Hello All, Seeing if anyone has run into this one before. I have configured a policy to have all endpoints check in every 15 minutes. This only works on PCs. To get Macs to update, I am attempting to use the sudo /usr/local/bin/WSDaemon –poll command to force the endpoint to contact the cloud. It doen't error, and I get no return status. However I also don't see the "Last Seen" date and time on the console update. Anyone experiencing the same?
iMac 2001 macOS Sierra Version 10.12.3 (16D32) I've installed DWP Mac 1.0.057 Installer on our student iMacs in our lab and for some reason the DWP is just disapearing and the proxy is being removed from the browsers?? On the initial install it displays the DWP icon on the top menu bar. I apply the proxy setting to each of the browsers and then "HIDE" the button. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/29706i3A9A625573F30D87.png[/img] However, for some reason the proxy settings are not "sticking"?? After a few days of use the browers are reverting to their previous non-proxy settings?? Is there a way to verify that the DWP starts every time the iMac starts? (If it has updates and restarts.) ** Also, is there some way to confirm the DWP is running once I "HIDE" the button? ** HELP! Thanks, JB
I received this kind of phishing: the spammer sent a PDF file, with a link in it. The file is clean, so it passed the checking. However, I believe that if I click to the link in the file, I will have trouble (what kind of trouble, I don't know, but it's definitely a bad site!). So, my question is: if I click to that link, will webroot give me any warning, or prevent my browser open the link?
Hi Webroot Community, One of my client, wants to be able to activate a temporary license for a loan laptot that's gonna be replace a week by now (when the original laptot will be repair) . What's the better way to do this ? Do I simply activate it using the same key code and after the repair I desactivate that laptop ? Can I have a demo license that's not gonna cost any charges and that I don't need to make changes in my console each time a computer goes to repair.
I am using my Mac everyday, but from GSM, Endpoint shows that the last seen of my computer was 2 days ago. Of course, Webroot is running and activated "green" on my computer. It was scanning yesterday too. But it looks like that the activities were not connected to GSM. Any error in GSM? Or something else?
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