Webroot® Business Endpoint Protection
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- 1,137 Topics
- 3,618 Replies
Primary Browser Doesn't Work
Looking through the updates to the GSM this morning and I noticed that the Primary Browser report has basically no clue what browser is the primary one on my endpoints. All, but two of my endpoints are using IE as their primary browser based on the report. I know this to be incorrect because I set the primary browser to Firefox on almost all my endpoints. There's one that requires IE as the primary, but this is due to a software on it and it's a server that only I use. I even have Firefox installed on it and use it for anything other than that software and it can't be set as the primary due to the software. OS doesn't appear to matter. I've got Windows XP through Windows 10 desktops and Windows Server 2003 through Windows Server 2012 R2 servers. The reporting is reading incorrectly on all these OSs. Apparently there is a bug in the software that is misreading this information from the endpoints. Just thought you might want to fix the issue.
Webroot Endpoint not checking into console
Hi. This has been a recurring issue with Webroot. Multiple endpoints stop checking into the portal. Already spoke with Support and the solution was to completely reinstall Webroot with all previous data/program data being removed. This is not a feasible solution specially since WR Support has not been able to determine the root cause. All of the wrdomain have been added to Proxy. Anyone have a fix to this?
Are excludes really excluded?
Well….. I blew Webroot away maybe 2 to 3 years ago. Just not ready for prime time. Too many issues to list but the two biggest were:No such thing as a true exclude. It would scan everything. If it found something in the exclude list it would simply not report it. What a total waste of resources. Agents would duplicate every time a feature update would come out thus double billing. You would also have twice as many agent to keep track of.Those were two of the biggest but as mentioned there were many, many more issues that never got resolved. Have the about two been corrected?
Hi, in the scheduled report of the installation report, in my opinion the management fails to list the name of the hosts belonging to the sites that are installed. The installation display is there and the host / site name is displayed. This feature is missing from the scheduled report. What do you think? for me it's an urgent change to do! The same list is also missing for all deactivated host sites, so they can be deleted.
How to submit a ticket to Business SupportKnowledge Base
[b]This solution addresses Webroot SecureAnywhere Business – Endpoint Protection [/b] To submit a support ticket for Webroot SecureAnywhere Business Endpoint Protection, [url=https://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA]click here[/url]. If prompted, log into your account. If you prefer to speak with a support representative by phone, [url=https://www.webroot.com/us/en/business/support/contact]click here[/url] for a list of our telephone numbers.
Basic user to manage overrides
Hello! I tried to browse topics and knowledge base, but could not find an answer. My small company manages my remote PC with Endpoint Protection where I would be allowed to set up exceptions and overrides. For this reason my boss added me as a Basic user, so I can do that from the GSM console (as they explained me). However, if I log in, in do not see anything as my console, except “You have not been granted access or permissions to any console.” What do they/I miss? Thank you if you have a minute for this one. ~snip Removed email address please don’t post email addresses in public snip~
Need wrsa parameter to change keycode
I have a lot of "orphan" endpoints I need to change the keycode on. I have access to then via a RMM package but need the WRSA commandline parameter to change the keycode. For that matter it would be really nice to have a list of all wrsa command line options.....
MacOS users able to uninstall Webroot with admin
edit: Title should be MacOS users able to uninstall Webroot without* admin I am curious if this is just some of our devices or if this is a wider issue. Currently Webroot clients on 9.1.x.x can be uninstalled without any password requirement.If you go to the About SecureAnywhere page of the client, you will see a link to uninstall Webroot. If you click it, and click yes, you don’t get any sort of password prompt or “this device is managed” prompt. Anyone else have this behavior?Edit: We have since disabled the GUI for all our devices to be on the safe side.
Trouble Uninstalling Webroot - RMM
I just wanted to share my own recent experience with uninstalling Webroot Business Endpoint Protection which has received a number of questions over the years and hopefully help someone out. This is the process that I’ve had success with and does require that your agents are checking into the Webroot console and your RMM tool (mine is ConnectWise Automate)Adjust your policies so that agents check in as frequently as possible Tag the target agent(s) with the “unmanaged” policy. For off-boarding, etc., I use a separate group with the Unmanaged policy applied and just move the agents into that group and apply the new policy. Allow them plenty of time to check in and get the policy update. Issue the Uninstall Agent command from the console. We’ve had about a 90% or so success rate with this command. Some will report that the command has executed, but continue to check in. For instances where the console uninstall doesn’t seem to take, we then jump to our RMM tool for help. I stopped using
Check Security Updates log
Hi all,I am fairly new to webroot management. I want to know if there is a possible way to find out the history of updates on the webroot software for end users device as well as for the updates on the admin portal. I have access to webroot admin console. Any suggestions are helpful.Thanks.
How to react to Endpoint alert
Hi all,I’ve ended up here as I’m not quite sure where else to go for dialog. I'm not sure if I'm correct or incorrect in my approach. I'm interested in the greater opinion!Where I work, we have a fairly sensitive IT manager, who on seeing a Webroot Alert will shout 'fire fire fire' and shut everything and everyone down until a full investigation has been undertaken. This gets fairly wearing as every alert generates a lot of work. (Usually to no benefit) He has a particular urgency for Trojan notifications.Now, while I appreciate the sentiment, I can't help be get ever frustrated at this approach. I am under the (correct/incorrect?) impression that an alert from Webroot is a GOOD thing and that nothing has been executed/infected. Although I do agree that a quiet investigation is probably necessary to ensure that an infection hasn't taken hold.So my question/discussion point is this - if Webroot highlights an 'infection', is the detection done at a safe point i.e. pre execution, or
Temporary Activate "Open" option on Client Machine
Hi All,Good Day. I am looking for a solution on Webroot EndPoint Protection CE 21.4 Client which allows me to temporary allow a client machine to open settings> Advance settings and change the schedule time. Once user sets the schedule time as per their requirements, I can again revoke access for client machine. Currently when user tries to Open webroot from notification are, they get the message “You don’t have permissions, contact your system administrator” Somewhat like that. Thankyou!
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