All lot of our users keep experiencing intermittent "stops" when they are trying to access the internet. They get "page cannot be displayed" etc. We simply restart the DWP service on their PC and it seems to work ok after that.
The problem is, we can't keep doing that without finding out WHY it keeps happening.
When we try running diagnostics (Control key/Right Click) the window pops up, we click Start but nothing happens - it just sits there.
Best answer by ShawnView original
Thanks for joining the Community. :D
I want to get this taken care of and the best way would be to open a Saas Support Ticket. This way we can track the interaction and collect diagnostics if necessary for further investigation.
Please share with us so other people can benefit from the information! 😃
Most of the cases that enterprise support encounter related to this issue are caused by a third party antivirus software that is monitoring the DWP (Desktop Web Proxy) client. Please ensure that your AV is not monitoring the following processes:
If that is not the cause please let me know.
Webroot Enterprise Support
Please Submit a Support Ticket so they can Diagnose your issue that's the best way and someone from Webroot will comment here tomorrow MDT. Please see here: https://community.webroot.com/t5/Community-Announcements/Looking-for-Support/m-p/10124#M818
Could someone please confirm?