Support ticket (#314077)
I got on an endpoint yesterday and the Webroot icon down by the clock was greyed out and when you hovered on it, it said “Protection Disabled”. All I had to do was open it and click “Enable” but that bring up a couple questions:
1) How did it get disabled in the first place? I can see the option to “Shut Down Protection” but not simply disable it. How did the end-user do this?
2) Why wasn't I notified and why is the “Disabled” status not reflected in the GSM?
Supports response: To #1 we don’t know. To #2 they never responded even though I asked it twice. Gotta love their support…….