Webroot secureanywhere is running, I see the icon and can open it. It's not showing up in the console online though. I tried using the msi /x option to remove it but it tells me that it's only valid for products that are currently installed.
Best answer by explanoitView original
Thanks you for contacting Webroot. I do have a few suggestions that you can try to help resolve this however due to the complexity and nature of these instructions I would suggest that you go to the following URL to open a ticket -
Look forward to hearing from you,
Welcome to the Webroot Community!
Please try the following steps to see if they resolve the issue:-You will need to uninstall in Safe Mode -For instructions on booting into Safe Mode, https:// http://www5.nohold.net/Webroot/Loginr.aspx?pid=4&login=1&app=vw&solutionid=68.
1. Follow the correct steps for your Operating System.
• Click Start, then click Run. In the Run window, type "appwiz.cpl" (without quotes), then press Enter on your keyboard.
Windows Vista/Windows 7:
• Click Start, or the Windows icon. In the Search field, type "appwiz.cpl" (without quotes), then press Enter on your keyboard.
2. Select Webroot SecureAnywhere, then click Uninstall/Remove.
3. Confirm any messages regarding uninstalling the program.
4. Once the uninstall process has finished, restart the computer.
If any problems remain, please let us know and we will continue to assist.
Is there another way to remove the product?
I then rebooted and reinstalled using this command
msiexec.exe /i "wsasme.msi" GUILIC=mykey /qn /L*v C: empwrinstall.log
It installs ok but never shows up in my console. Any idea why?
2012+ is simple enough to remove manually without requiring automation or some kind of back door to disabling it. Webroot support can assist you. I've only had to manually remove damaged WSA a few times over the last two years and it only took a few minutes.
WSA's install/uninstall routine being completely custom is one of the reasons I strongly recommend the EXE installer. The MSI installer, in a reverse of what is usually the case, is actually a wrapper around the EXE installer. The MSI's only use is if you deploy via Group Policy.
Anyway, the Any connect website doesn't see any registered computers so that route won't work.
I need an uninstaller from WebRoot!
This is why I use Mac!
Please send a message to Webroot support here:
By the way, I am a 35 year network engineer an only rarely have I seen junkware that is this poorly written. Contradulations you are in the league with AOL and anything written by symantec or Sage
I guess I'll have to extract this the hard way. Please correct your virus to allow uninstall. I don't care about your web console. If your product does or does not work is not even a question now. It acts like a virus it is a virus!
Don't bother responding. by the time you read this, I will have sorted through the files and registry and removed all traces of this virus.
Love Robert 🙂
Will it not be easy if you can provide a tool to painlessly remove webroot when it is no longer needed? Thank you.
Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA