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New Console Missing Endpoints

  • 30 April 2021
  • 3 replies
  • 71 views

Hi,

Since the change to the updated console we are seeing discrepancies in the number of entities. 

Example, one customer shows 12 entities when they only have 11

Example2 customer shows 15 entities however there are 18

 

If we go into the legacy console the number align and reflect the number of seats allocated. Any ideas

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Best answer by t.teitzel 18 May 2021, 23:52

Ended up raising a support ticket. There were discrepancies that needed to be adjusted by their back end team. I would advise that everyone check their counts vs the legacy console to confirm they aren't affected.  

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Userlevel 3
Badge +9

@t.teitzel 

That is really strange.  I just checked and compared both the new console and my legacy console and my counts are the same.  Have you opened a support ticket on this?

Userlevel 7
Badge +17

@t.teitzel ,

Any updates? Did you ever contactt support?

Ended up raising a support ticket. There were discrepancies that needed to be adjusted by their back end team. I would advise that everyone check their counts vs the legacy console to confirm they aren't affected.  

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