Question

New installation of Webroot Secure Anywhere picks up old licence key


Badge +1
Hi

I am trying to install a new version of Webroot onto a machine that have previously had an installtion of webroot on them. When I install the new version they old licence key is being used and the PC is reporting into our old MSP's console.

I've tried to use the installer with the licence key already and the MSI and manually enter the licence key however it this doesnt seem to work.

Any ideas?

Thanks
Steve

1 reply

Userlevel 7
Badge +35
Hello @stevec, I would recommend that you open a ticket with our tech support team, as they will be able to take a closer look and help you resolve this.

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