OS: Windows Server 2008 R2 Standard (64-bit)
CPU: Xeon 3.3GHz 4-Core
Here is the error detail:
Problem Event Name: BEX
Application Name: NovaBackX.exe
Application Version: 22.214.171.124
Application Timestamp: 50c3acfa
Fault Module Name: WRusr.dll
Fault Module Version: 126.96.36.199
Fault Module Timestamp: 50d237dd
Exception Offset: 00018560
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 2608
Additional Information 2: 2608c5700f693da309fa1a40136afc7c
Additional Information 3: 0a97
Additional Information 4: 0a97994f40f74f03e0d128f2b3952d56
Best answer by KitView original
You can use this Function to Allow and Exclude needed files in the mean time but I would suggest you Submit a Support Ticket
and get that and any associated files Whitelisted. Or it could be something else that is causing this and the Support inbox will be happy to help you.
Based on your mention of the "Unmanaged Group", I gather you are using Endpoint Protection, so quick contact with our business support team would be your best bet. Changing the determination on our side to stop checking that process (If it's safe and not compromised) will be a solution from our end. Their implementation of a fix would be most optimal in the long term, since we are not the only security product or other product that performs legitimate DLL injection. We'll also look at it from a code standpoint on our side.
In other news, you may want to seriously consider running Windows Memory Diagnostics or similar functionality on that system, since it's exceptionally rare for anything in our code to fully crash and is quite often indicative of hardware issues.