One of the components of our remote support solution is being blocked by System Analyzer

  • 28 May 2015
  • 1 reply
  • 13 views

We develop a remote support solution for IT support companies, and one of them is using Webroot System Analyzer on their customer's PCs while connecting remotely through our software.

 

When they perform a quick scan nothing bad happens but as soon as they perform a deep scan with your software they lose the remote connection and can't connect back in.

 

You can obtain a sample of the executable being used on the customers' PCs by clicking on the following link:

 

http://go.pc112.cc/pqnaf

 

Our customer is quite upset because he thinks we're in the wrong here.

Please help by scanning and whitelisting our software.

 

Thank you!

 

Paulo Silva

Customer Sucess Director

BeAnywhere SA

1 reply

Userlevel 5
Sounds like we may need to do some white listing in our back end. I suggest opening a ticket at support.webroot.com. Otherwise if you PM me the keycode the machines are on and a hostname of one of the machines having the problem I can look into it.

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