Hi, I have recently installed Webroot at my workplace but I am unable to open Webroot on the endpoints. On attempting to open I have a message to contact the network administrator to access the user interface.
Can anyone help me to resolve this set up issue. Many thanks.
Best answer by coscooper
Run CMD “As administrator” - don’t rely on the session admin credentials.
Run this command to force the agent to call home immediately and get the policy changes.
c:\program files (x86)\webroot\wrsa.exe -poll
c:\program files\webroot\wrsa.exe -poll
It will depend on where the agent was installed, but it will only be in one of the above directories.