Hi, I have recently installed Webroot at my workplace but I am unable to open Webroot on the endpoints. On attempting to open I have a message to contact the network administrator to access the user interface.
Can anyone help me to resolve this set up issue. Many thanks.
Best answer by coscooperView original
Run CMD “As administrator” - don’t rely on the session admin credentials.
Run this command to force the agent to call home immediately and get the policy changes.
c:\program files (x86)\webroot\wrsa.exe -poll
c:\program files\webroot\wrsa.exe -poll
It will depend on where the agent was installed, but it will only be in one of the above directories.
Thank you very much. I have made the change on the policy and will check when I get to work. Your help is very much appreciated.
It sounds like the “Recommended Defaults” were used and this is not recommended for production. While it’s a good policy, we do suggest using our best practice guide to build a custom policy.
If you are not the administrator, then you will need to contact that administrator that manages these machines and resolve this with them.