Hi, I have recently installed Webroot at my workplace but I am unable to open Webroot on the endpoints. On attempting to open I have a message to contact the network administrator to access the user interface.
Can anyone help me to resolve this set up issue. Many thanks.
Best answer by coscooper
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+26
It sounds like the “Recommended Defaults” were used and this is not recommended for production. While it’s a good policy, we do suggest using our best practice guide to build a custom policy.
https://docs.webroot.com/us/en/business
https://download.webroot.com/ManagementConsole_BestPracticesGuide.pdf
If you are not the administrator, then you will need to contact that administrator that manages these machines and resolve this with them.
Thank you very much. I have made the change on the policy and will check when I get to work. Your help is very much appreciated.
+26
Run CMD “As administrator” - don’t rely on the session admin credentials.
Run this command to force the agent to call home immediately and get the policy changes.
c:\program files (x86)\webroot\wrsa.exe -poll
-or-
c:\program files\webroot\wrsa.exe -poll
It will depend on where the agent was installed, but it will only be in one of the above directories.
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