Post clean up scan after a clean scan?

Badge +1
I work for an MSP and we have Webroot integrated with our Datto RMM software. I have been getting alerts for threats detected but when I go to the device in the Webroot console it just shows a post clean up scan. No threats previously detected. Below is a screenshot that shows an example.

Why is this?

2 replies

Userlevel 7
Badge +36
I reached out for more information on your question. One of us will update the thread once we can provide a more fitting answer.
Userlevel 6
Badge +29

I would issue a customer support diagnostics command to the agent(s) in question and reach out to support through a ticket to make sure everything is good to go.