Question

Post clean up scan after a clean scan?


Badge +1
I work for an MSP and we have Webroot integrated with our Datto RMM software. I have been getting alerts for threats detected but when I go to the device in the Webroot console it just shows a post clean up scan. No threats previously detected. Below is a screenshot that shows an example.


Why is this?

2 replies

Userlevel 7
Badge +35
I reached out for more information on your question. One of us will update the thread once we can provide a more fitting answer.
Userlevel 6
Badge +28
@seanbnd

I would issue a customer support diagnostics command to the agent(s) in question and reach out to support through a ticket to make sure everything is good to go.

Cheers
John

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings