I work for an MSP and we have Webroot integrated with our Datto RMM software. I have been getting alerts for threats detected but when I go to the device in the Webroot console it just shows a post clean up scan. No threats previously detected. Below is a screenshot that shows an example.
Why is this?
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I would issue a customer support diagnostics command to the agent(s) in question and reach out to support through a ticket to make sure everything is good to go.