Problem patching Adobe Acrobat with Webroot SecureAnywhere running

  • 25 January 2016
  • 4 replies
  • 31 views

We use Shavlik for automated patching, and it seems like Adobe patching is problematic with Webroot installed. If I try to manually install an Adobe patch I keep having to hit retry when files are being copied to the install dir. 
 

4 replies

Userlevel 7
Badge +56
Yeah we've had some issues with Acrobat at times. Can I have support reach out to you?
Yes, please.
 
Userlevel 7
Badge +56
Ok I put in a ticket for them to contact you.
I am also having issuses with Adobe products.
 
Acrobat DC licensing is getting messed up with Webroot.
 
Additionally installs/updates to Adobe Acrobat DC and Reader are failing when Webroot service is running. If i disable the service, the install runs fine.

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