Problems

  • 2 June 2015
  • 3 replies
  • 413 views

I'm just starting to roll out Endpoint Protection and I'm running in to many problems. 
 
1)  In the Web console new endpoints show logs for other endpoint many times days old.
2)  With the crazy logs, an endpoint will suddenly show an infections, that 's not there, it's from a differnt endpoint.
3)  Sometimes a new end point shows up in the console, then disappers.
 
Some endpoint do install normal and act normal.
 
I do not have a good feeling about this product.  I'm just getting started and don't know if I should continue.
 
Jim...
 
 

3 replies

Userlevel 7
Hello @,

Welcome to the Webroot Community!
 
I am very sorry to hear about the issues you are experiencing.

I would suggest contacting our support team and having one of our enterprise agents take a look at this for you. They can figure out what the cause of this and get it resolved.
 
Support Number: 1-800-870-8102
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Best Regards,
 
I did that Monday, I still haven't heard anything back from them. May be I should call.
 
Thanks...Jim
Userlevel 7
Jim,
 
I was able to locate your ticket and see that an agent has assigned it. You should get a response from them at some point today. You can also call the number I have provided as our enterprise queue rarely has a hold time.
 
Please let me know if there is anything further I can do to assist, or if they get this resolved for you today.
 
Best Regards,
 
 

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