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Question re: Webroot & My Business Website

  • 31 December 2015
  • 5 replies
  • 879 views

Hello, 
 
This morning I googled my website name "Dandy Shopper".  There is an orange "!" by all 4 of my website links saying, "WEBROOT - Reputation: "SUSPICIOUS".  Why is that?  I have a legitimate website.  Please help me solve this problem!  Thank you so much.
 
Respectfully submitted,
JoAnn Koening
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Best answer by nic 31 December 2015, 20:21

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5 replies

Userlevel 7
Badge +56
Sorry about that. You can submit a change request here:
http://www.brightcloud.com/tools/change-request-url-reputation.php

Is your website relatively new? That's general what most false positives end up being because of.
Userlevel 7
Badge +56
You'll get a reply from them in a day or two, depending on the fact that it's New Year's Eve, of course.
Userlevel 7
Badge +56
That's for people that are using our API to integrate the reputation scores into other products, like firewalls and such. You can just put Webroot in that field.
Thank you so much for your reply.  Yes, my website is new.  How long will it take to fix it?  Thank you again.
 
Respectfully,
JoAnn Koening
Hello, I just clicked on the link you gave me.  I am being asked, "What Product/Integration".  What should I put in there?  Thank you so much.
 
Respectfully submitted,
JoAnn Koening

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