The scan settings policy enables right-click scanning in Windows explorer. And opening up the endpoint software settings does show this option as ticked.
This is only happening on 1 of our computers. All the others are fine.
The Win7 PC has been rebooted plenty of times, but has not fixed it.
I have even tried uninstalled the software, and reinstalled, but this right-click scan option is still missing.
Has anyone else seen this? And if so, how did you over-come it?
It's not the end of the world, as we can still initiate a custom scan in the endpoint software itself. It's just annoying.
Best answer by JohnnyS
Fist I have developed a program that will attempt to repair this. Please download and run the following:
If after running this it says its replaced it, try and see if the context menu options show (a reboot should NOT be required). If it says it has disabled the context menu run the program again to try to replace it. If this still fails then it is definitely the WRData directory getting in the way. You will need to do the following:
1. Uninstall Webroot
2. Reboot the machine
3. Navigate to %programdata% and check to see if WRData has been deleted, if its still there please delete it.
4. Re-install Webroot