I wonder what is the actual difference between these two. I don't have an in-depth knowledge about how they work so I'm not sure if my thinking is correct. I understand that remediation is removing malicious code from a file. Rollback on the other hand doesn't remove the code but instead restores the whole file to its previous state. In some context both of them may seem to be doing pretty much the same thing. What's the real difference between them? Which one is better?
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However, rollback only works if WSA was installed before the infection happened. Webroot licenses tools that will remediate infections against files, but I think you need to contact support in order to leverage them. We've never needed to.
I'll let Webroot provide any additional thoughts.
Remediation is when the agent blocks and quarantines a file.