SecureAnywhere + Windows 10 + Roaming Profile

  • 19 December 2017
  • 2 replies

Dear community,
does anyone have windows 10 running with roaming profiles? I experience some problems, eg. "roaming profile cannot be synced completely - access denied." Once I remove Webroot from the workstation the error disappears.
Any ideas?

2 replies

Userlevel 7
Greetings, @!
Please work with our Customer Support Team directly to correct the issue you're experiencing. I've opened a support case for you by email, or if you'd like you can always call them directly by Phone:
Business Technical Support: Call 1-866-254-8400 M-F 7:00 AM – 6:00 PM MT
Since I am unable to log into the ticket system, I want to share the reply here:
It seems that the Fall Creators Update and Webroot have some issues with roaming profiles. When I update webroot to version this issue seems to be resolved. However, only when the workstations perform a clean boot. Issue persists when the computer is performing a fast boot.