We administer Webroot that is integrated with AEM (Autotask Endpoint Management) and that works reasonably fine.
According to our policy webroot is supposed to be installed automatically with the installation of the AEM agent, and sometimes this installation takes place instantly.
In other cases, it might literally take more than a day before Webroot is installed and overall any change in webroot administration from AEM-level can take a really long time to kick in.
Has anyone who uses Webroot with AEM integration possiby experienced the same problem, and can that be remedied?
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Deployment normaly takes not more then 1-2 min.
We have configured like this
- Create a Group in Customer Site called "WebRoot"
- Create a Policy on the Customer Site called "WebRoot-Deployment", Use Type "Webroot-Security.....", Set the Policy to Target->Sitegroup->Webroot, Language: Your Language, Proxy: No Proxy or your Proxy, Monitoring-> the Settings you wish, Save.
After you add PC's, Servers to that Group you can Quick Push the Policy under Customers Site->Policy->Find the Webroot Policy-> and Push the "Apply changes" Button i think 🙂 (we use German so maybe the Buttons have other Names)
If you do not trigger this via the Button you have to wait for the normal Policy Update cycle from AEM.
Make Sure you have configured the Webroot Agent Settings under Setup->Integrations, so new Computers get the right Site-Key.
And i forgot: If you use Sophos Webfilter or similar Products check if the download gets blocked (Sophos Webfilter blocks Webroot Installer!)
Best Regards, Stefan