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[Solved] Unable to start Webroot client application


Userlevel 2
Badge +16
I am unable to start webroot on every Mac I try to open it on. Nothing happens when I click on the application. The Mac versions in question are 10.9.5 (13F1911), macOS 10.13.1 (17B1003), 10.13.3 (17D102). Are there any remedies and/or diagnostics I can perform?
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Best answer by wowwee 9 June 2018, 04:26

You can also modify an existing policy and set GUI to show in the user interface category of the policy editor. Users won't be able to change settings if the policy isn't set to unmanaged though.
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3 replies

Userlevel 7
Badge +35
Hi @, please open a support ticket here and our tech support team can get this resolved for you.
Userlevel 2
Badge +16
I fixed this, you need to set the Policy to Unmanaged in the webroot control portal if managed.
Userlevel 2
Badge +16
You can also modify an existing policy and set GUI to show in the user interface category of the policy editor. Users won't be able to change settings if the policy isn't set to unmanaged though.

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