Threat found associated with trusted vendor

  • 15 February 2017
  • 1 reply
  • 191 views

SecureAnywhere just quarantined a file named "silentuninstall.exe". The file was supplied by Matrox as a part of their "MIL" product. I keep a copy of their installation CD on this computer's drive, which is where the file came from. I trust this vendor, and without the file I'll have an incomplete installation set for their software.
 
Any suggestions for how to proceeed? Do I trust SecureAnywhere has good reason for the quarantine and leave it there, or remove it from quarantine under the assumption it is a false positive?
 
Thanks!

1 reply

Userlevel 7
Greetings @ and welcome to our Community.

I would advise not to assume anything before our Team has a chance to review the file in question.
Feel free to reach out to them at your convenience:

Business Technical Support: Call 1-866-254-8400
Open a Support Ticket: http://mysupport.webrootanywhere.com/supportwelcome.aspx?SOURCE=ENTERPRISEWSA

Cheers,

Reply