We are getting pretty frustrated because of no automation of billing the correct webroot agents to the customer.
We’re working with Autotask PSA and when a customer takes Webroot or change the number of agents it is beeing changed in the WebRoot portal. Next we send a email to our admin who has to change within the contract of Autotask of that specific customer the numer of webroot agents. Sometimes it happens that the email has nog been read or someone forgot to sent an email resulting in not a correct invoice to the customer and not paid costs for us.
Which possibillities offers webroot to automate this?
Have you tried reaching out to our business support team? They can be reached at: https://www.webroot.com/us/en/business/support/contact