We have a legacy VMware Thin App virtualised application which has been working until quite recently, i.e. just in the last day or so, users are experiencing app crashes when launching the virtualised app.
We have found that removing the Webroot client from a sample computer eliminates the symptoms of the application crashing and therefore we believe that the Webroot client is interfering with execution.
We have added Global Whitelists entries for the Application executable and for the UNC from where the Application executable is run and streamed, but this has not resolved the issue.
I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends.
This affected application is business critical, so I need to find a way to correct this behaviour, or we will be forced to abandon Webroot in favour of an alternative AV solution for all affected users.
I have a raised a Support ticket today and currently awaiting a response.
Any ideas how we might be able to actively prevent the Webroot Client from scanning data that is streamed (or executed) from a UNC, beyond Global Whitelisting which evidently is not working for us?
Best answer by robertellis991View original