I’m running Webroot SecureAnywhere EndPoint Protection v126.96.36.199
I’ve been battling a strange issue where my whole OS becomes unresponsive. I get the “(Unresponsive)” message on all windows. Sometimes the screen goes black with only a mouse cursor movable. When it begins, the start menu stops working and I can’t start new applications. Task manager won’t open and CTRL+ALT+DEL doesn’t do anything. Any applications that were running before have a random chance to continue working or freeze. I can’t reboot. If I am able to issue the reboot command it never happens, likely because Windows can’t close all the hung windows.
I thought it might be a hardware issue, maybe a failing HDD but I’ve ran numerous tests. All the tests tell me that nothing is wrong. I have been keeping Task Manager open all the time just to see what is going on. I’ve finally noticed a pattern. Webroot kicks up to 10% CPU usage when the event begins. After that, Webroot remains steady at 10% usage and everything else slows down to a crawl until power cycle. I can easily reproduce the problem by running Visual Studio 2019, it will cause this behavior every time. I can open VS2019 and then close it, but Webroot takes over. So VS2019 is not even running while the problem is happening.
I left it running for hours. It never recovers. Webroot remains at 10% until I shut the computer off.
Best answer by Dirty_White_Hat
After uninstall and reinstall the problem has gone away. Confirmed that Webroot was locking my entire OS because it lost connection to the central console. Everything is running smoothly now but I can’t have this happen again. I need the development team to figure why this happens a stop it.