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Webroot Endpoint Protection - unblock site for all users

  • 28 March 2023
  • 3 replies
  • 242 views

Hi,

We have a small network of ~50 users all on the same webroot account. I am doing some email safety training and one of the tasks included in Microsoft Defender is a phishing simulation. It sends an email to all users, simulating a typical phishing scam. It logs details of all users who click through and share their credentials on the fake site. When I ran a test to my user, it looks like webroot is blocking the site as suspicious. Our current configuration does not provide users with the option to override this. 

Is there a way to unblock this site so that I can continue my test?

For reference, the site it’s directing me to is https://www.attemplate.com/.

Thanks

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Best answer by TylerM 28 March 2023, 17:03

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3 replies

Userlevel 7
Badge +24

Since this test is meant to simulate phishing I can understand why it is blocked and we can check why here

https://www.brightcloud.com/tools/url-ip-lookup.php

 

You can request a reputation score change on that website or you can open a ticket for support here and they can walk you through overriding. 

 

https://www.webroot.com/us/en/support/contact

^home keycode

https://www.webroot.com/us/en/business/support/contact

^business keycode

Userlevel 7
Badge +63

Well it’s not Blocked (Red) it’s just marked with caution! See here: https://docs.webroot.com/us/en/home/webthreatshield_userguide/webthreatshield_userguide.htm#WebThreatShieldUserGuide/UnderstandingFilterResults.htm

 

HTH,

Hi,

Thanks for the response. I have figured out how to unblock the site. I have also reached out to Brightcloud with a suggestion to update the status. 

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